Neolani Shaver*** ******** **. #**
San Antonio, TX 78228
1800Flowers Team Services
Sales and Service Specialist
Carle Place, NY, USA
January 2007 – November 2011
-Provided professional, courteous, responsive and accurate service
-Served as the first contact to customers
-Responsible for the effective and efficient handling of customer needs
-Completed transactions in real time, working simultaneously with multiple software applications
-Consistently following up on promises
-Identify and escalate unresolved issues
-Inbound customer service and order sales for flower ordering and delivery service
-Assist customer with resolving customer service related issues due to quality, non-delivery, and other delivery issues
-Assist customer with web support with online ordering with our website
-Handle florist issues and services
-Professional go between the florist and our customers
Senior Hotline Roadside Assistant Dispatcher
Phoenix, AZ, USA
April 2007 - Jan 2009
-As a remote team member, I received incoming calls from customers
calling specific U-Haul moving centers across the US and Canada.
-Answered general product/rental inquiries and secure/schedule reservations
for trucks, trailers, towing devices and storage rooms
-Maintained close working relationships with U-Haul staff and personnel while also
-Assisting customers with their moving and storage needs
-Computer-literate with ability and understanding to install software applications.
-I have good verbal skills
-Received incoming calls for concerning equipment trouble
-Dispatched area mechanics or tow service with equipment specifications to assist
August 2001 - June 2002
San Antonio, TX
-Provided technical support for our existing customers with our Cidco email stations.
-Also made outbound sales calls to bring in new customers.
-Provided customer service and billing info for our customers.
Always met or exceeded call quality reports and sales quotas.
San Antonio, TX, USA
March 1994 - July 1996
-Performed outbound and inbound sales calls for
53 products and services
-Performed above call quality guidelines
-Monitored calls used for training aid
John Jay High School
San Antonio, TX Major: USA
-Major: High School Diploma
-Spending most of my extra time
with my autistic son.
-Educating myself about autism and
-New resources to provide help.