|Tonia M. Smoot
**** ****** ******* **. ***-***, Marietta, GA
Hm: 678-***-****/ Cell: 313-***-****
CUSTOMER SERVICE REPRESENTATIVE
Promoting Goodwill and Customer Retention
Top-notch! Customer Service Specialist/Experienced in Customer Care Skills with additional expertise in management/ Positive end-results in personal and team performance Quality leader who sets and accomplishes personal goals, unit goals and high standards of excellence with proven ability to provide quality service and assistance to customer/clientele.
A highly energetic, personable, results oriented professional, with outstanding customer service skills. Offering more than 15+ years of successful experience in fast-track customer service oriented environments.
Public Relations Customer Care Staff Supervision Policy Development Management Proven Dependability Needs Assessment Team Building Consistency Employee-Training
• Articulate, clear, pleasant speaking voice and ability to assist in a personable manner.
• Handle multiple phone lines and direct calls to appropriate parties and departments.
• Communicate with customers effectively and efficiently to handle request and provide feedback.
• Assess and direct service needs to individuals and provide awareness of other agencies and services.
• Able to perform administrative support functions (typing, faxing, filing, copying and assimilating documents, etc.)
• Effective in working with other departments to identify and resolve problems and issues.
• Professional and personable in relating with clients and co-workers and business partners.
• Patient in dealing with difficult people and willing to help calm and resolve issues.
• Excellent customer service experience, seasoned managerial skills, and proven ability to maintain order in high-energy environment while directing the consistent flow of customer inquiries.
• Schedule appointments, key in data entry for new accounts.
Microsoft Word, Excel, Access, PowerPoint, Outlook and WordPerfect
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File Clerk Detroit, MI 06/02 – 01/03
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Dearborn, MI 1998
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