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Customer Service Quality

Location:
Virginia Beach, Virginia, 23454, United States
Salary:
65k-70k
Posted:
January 25, 2011   all resumes
Email:
duuiu4@r.postjobfree.com
Contact Info:
*************@***.***


Barbara Tsipliareles
**** ****** *****
Virginia Beach, VA 23454
757-***-****

Objective:
To obtain a challenging and rewarding underwriting position within a solid, progressive organization that best uses my experience and training with opportunity for personal and professional development.

Skill Summary:
Mortgage underwriting, residential appraisal review, credit/income analysis, processing, pre-closing, post-closing, auditing, fraud detection, due diligence, training, compliance, and secondary marketing (bulk sales). Computer competency in Helus, Polaris, Microsoft Office (all applications), Fitech, Contour, Calyx Point, Datatrac, Mortgage Flex, Assetwise, DU, LP, Clues (Clout), Emits, Citrix, and Avista. Chums ID DP70 and Lapp/SAR ID 015084.

Work Experience:
Peoples Home Equity-Senior Underwriter 04/2010-Current
-Underwrite Agency, FHA, VA, USDA, and THDA loans to government and investor guidelines manually or through automated underwriting system.
-Work closely with all investors to ensure loan quality meets purchasing requirements.
-Work closely with loan officers, AEs, brokers, closing department, processing and upper management to ensure loan quality and good customer service.
-Manage files in underwriting to provide quick turn time and quality customer service.
-Assisted Loan Officers and other Underwriters including Underwriting Manager in scenario and guideline questions.
-Current lending authority is agency and county maximums.

Numerica Mortgage-Senior Underwriter 06/2008-03/2010
-Underwrite Agency, FHA, VA, and THDA loans to government and investor guidelines manually or through automated underwriting system.
-Work closely with all investors to ensure loan quality meets purchasing requirements.
-Work closely with loan officers, processing, closing and upper management to ensure loan quality and to establish underwriting policy and procedure.
-Responsible for ongoing training of processors through monthly meetings (income and credit documentation requirements based on loan type).
-Manage entire underwriting pipeline to ensure quality and quick turn time.
-Lending authority of maximum agency and county limits.

Com Unity Lending-Mortgage Master/Team Leader 10/2005-08/2007
-Underwrite all Agency, Alt A, Non-Conforming, Subprime, Helocs and Fixed 2nd Mortgage loans to investor guidelines manually or through automated underwriting system.
-Issue mortgage insurance on loans when required.
-Prepare closing documents for title companies and attorneys.
-Prepare closed loans for investor sales, including making any corrections needed due to investor deficiencies.
-Work closely with AEs, investors, brokers, closing agents and upper management to ensure loan quality.
-Manage all files in underwriting to ensure quick turn time and quality customer service.
-Maintain profit and loss statements and accounts payable for branch overhead and profitability.
-Lending authority of $650,000.

Winstar Mortgage-Senior Underwriter/Eastern Division 02/2005-10/2005
-Underwrite all Agency, Alt A, and Non-Conforming loans including Helocs and Fixed 2nd Mortgages to investor guidelines manually or through automated underwriting system.
-Work closely with AEs, investors, brokers and upper management to ensure loan quality.
-Manage all files in underwriting to ensure quick turn time and quality customer service.
-Lending authority of $650,000.

Homecomings/GMAC-Senior Underwriter/Team Leader 10/2002-10/2004
-Underwrite all Agency, Alt A, Non-Conforming, and Subprime loans including Helocs, Fixed 2nds, and 125% 2nds to corporate guidelines through automated underwriting system.
-Authority to underwrite all loans for team that required manual underwriting or exception to corporate policy.
-Work closely with AEs, brokers and upper management to ensure loan quality.
-Manage work flow of other underwriters, processors and closers to ensure quick turn time and to avoid bottlenecks and carryovers.
-Coach and mentor a team of 22 employees through cross training of all team functions.
-Answer or resolve all broker and closing agent scenarios, guideline questions and complaints.
-Lending authority of $650,000.

Education
Old Dominion University 1992-1995/Criminal Justice
Cox High School 1988-1992