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Human Resources Customer Service

Location:
Crescent Springs, Kentucky, 41017, United States
Salary:
negotiable
Posted:
June 05, 2012   all resumes
Email:
boaova@r.postjobfree.com
Contact Info:
***********@*******.***


RACHELLE N. KNUE
**** **** ** ******** *******, KY
(513) ***-**** cell
boaova@r.postjobfree.com

SUMMARY
An HR Manager and business partner who has successfully and strategically managed employee relations in both union and non-union environments. An active Leadership Steering team member for manufacturing facility and partner with General Manager/Upper Management on Strategic Plan initiatives and operations. Possesses strong people development abilities with proven success managing rapid change and growth.

QUALIFICATIONS
• Organized and detail oriented with a solid history of negotiating positive outcomes to all employee relations, management, and union issues.
• Union Negotiations, Contract and Policy interpretation, Workers Compensation, Recruiting,
• Employee Relations, employee counseling and incident investigation.
• Performance Management and Development, Supervisor and Leadership Training, Culture and
Anti-Harassment Training, EEO, AAP and OFCCP Compliance and training, Management/Development training.
• Documented results grooming supervisors and managers into effective leaders.
• Success leading people though change despite resistance.
• Proven expertise leading rapid improvement efforts while managing daily operations.
• Implementation of continuous improvement concepts and the ability to provide a list of accomplishments and measurable results.
• A proven track record of leading improvements in office and shop floor.
• Working full-time while attending college (Cumulative GPA 3.6 / 4.0)
• Over nine years experience in various segments of HR and PR operations.
• Strong emphasis on policies, recruitment, retention, performance management, training, conflict resolution, union negotiations, and corrective action measures.
• Skilled in maintaining accuracy, follow-up, and maintaining strong confidentiality.
• DDI Leadership Training Course/Supervisory Training
• Leadership Team building Day Course
• Coaching and Mentoring for Managers

PROFESSIONAL EXPERIENCE

ZF Steering Systems, Florence, KY 2011 – 2012
Automotive Manufacturer-Steering Columns/Gears
Human Resources Generalist
• Shop floor Employee relations, employee counseling, hiring and selection, training programs, performance management
• Coaching supervisors in performance and people management, disciplinary action, conflict resolution and effective communication.
• Policy interpretation/development/administration.
• Recommended new approaches, policies, and procedures to effect continual improvements in efficiency of operations.

Gold Medal Products, Cincinnati, OH 2009 – 2010
Concession Equipment Manufacturer
Human Resources Associate (long commute-difficult family firm to work in and no progression)
• Assist the VP of Human Resources.
• Responsible for Employee Relations, Training & Development in 400 employee firm.
• Develop and conduct leadership training/harassment training, as well as Union Avoidance activities.

(* From 2009-May 2010, attended Xavier University full time to complete bachelor’s degree.)

Graphic Packaging International, Cincinnati, OH 2006 – December 2008
Heat Transfer Label Printing/Packaging
Human Resources Manager
(lay off/Reduction in force due to consolidation of plants in this non core business for Graphic)
• Leadership Team member and HR Manager for facility of 150+ employees in a $55MM business while undergoing two acquisitions in two years (Smurfit-Stone/Altivity Packaging/Graphic ).
• Responsible for plant wide human resources planning and development
• Recognized for strong leadership capabilities by instructors and managers-awarded MIP bonus.
• Facilitated Anti-Harassment, Performance Management and Development Training, and Culture Training.
• Coached and mentored Management on people management, disciplinary action, conflict resolution and executive communication.
• Managed and developed various human resources plans and procedures for all company personnel.
• Planning, organizing, and controlling all activities of the HR department.
• Participated in developing Plant operations goals, objectives, and systems.
• Making and Evaluating decisions and results of department and operations in relation to established goals.
• Recommended new approaches, policies, and procedures to effect continual improvements in efficiency of operations.
• Managed HR Generalist/Payroll Coordinator

American Micro, Batavia, OH 2005 – 2006
Precision Machined Components
Human Resources Generalist (recruited to Graphic opportunity)
• Strong employee relations and recruiting focus with careful attention to needs and concerns of employees at all levels of organization.
• Full range of all essential HR functions is including but not limited to all aspects of full-time and temporary recruitment, labor allocation, orientation process, wage restructuring, employee investigations, safety/quality programs, administering all benefits, Workers' Compensation and OSHA reporting as well as consistently proposing and designing new processes and all other HR functions as needed.

GE Transportation Aircraft/YOH HR Solutions, Cincinnati, OH 2005 – 2005
Human Resources-Co-op/Intern Program Coordinator (contract only HR position)
• Manage and coordinate Co-op/Intern Program with HR manager. Manage candidates from initial contact and
offer through compliance to process out, handle all follow-up and contact with co-ops.
• Recognized for high quality customer service and implementing new systems, policies, and procedures in this high security plant environment.

Smurfit-Stone Container, Cincinnati, OH
July 2002 – June 2005
Corrugated Packaging
Customer Service Representative/HR Administrative Support 2002 -2005
Production Coordinator/Purchasing (left after graduation to return to HR)
• Developed and implemented employee production reporting training and leadership training
• Recognized for high quality customer service and implementing new systems, policies, and procedures.

Temporary Agency Assignments Columbus, OH 2001- 2002
Loan Processor/Title Agency/Staffing Asst

Gap, Inc. Hebron, KY 1998 – 2001
Distribution Centers
HR Payroll Coordinator/HR Assistant (left after schedule change to not have to drop college courses)
• Coordinated for up to four facilities at given times
• Recognized for minimizing payroll adjustments to zero, daily Employee Relations activities
• Conducted Payroll and HR Generalist functions.

EDUCATION
Bachelor of Arts, Xavier University, Cincinnati, OH, May 2010 (emphasis on Leadership and development)
Associate of Arts, Miami University, Hamilton, OH May 2005 (emphasis on Operations & HR Mgmt.)

SOFTWARE SKILLS
Proficient in various HRIS software packages, Success Factors, Taleo, ADP, Ceridian, Brass Ring, web-based benefit enrollment experience with multiple vendors and 3rd party sources. Microsoft Office, Kronos, Peoplesoft, Lotus Notes, Oracle, Encompix, ADI Time, Ceridian, Ultipro, Work brain, Harry Rhodes Management Systems, Warehouse Management Systems, Visual Enterprise, some SAP.