THERESA HENSE**** ******* ****** ** #***
Tampa, FL 33615 813-***-****
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Regional Director, Real Estate Broker, Office Manager, Sales Manager and Administrative Manager.
Excel in resolving employee and customer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite and other applications/systems.
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals
Strategic Planning Report & Document Preparation
Spreadsheet & Database Creation
Budgeting and Planning
Regulatory Compliance Records Management
Meeting & Event Planning
Quality Assurance Standards
WEST GROUP, Syracuse, NY 2010 to Present
Customer Service Home Agent
Recognized by company for outstanding sales, customer service and consistent leadership in reaching company goals.
Demonstrated proficiency and in-depth technical knowledge of all products offered.
Promoted products, processed credit applications, and furnished exceptional customer service.
Processed customer transactions efficiently and maintained accurate database records.
EVEREST UNIVERSITY, Tampa, FL 2004 to 2010
Regional Director of Student Services
Managed hiring and firing of sales team members, including reviewing resumes, interviewing, supervising candidate pre-employment testing, and administering personality inventories.
Increased personnel retention 10% with the introduction of a highly effective mentoring program.
Implemented student online orientation session and trained student advisors the hands on approach of guiding students through the session.
Conducted student records, academic and advisor audits, consistently adhering to Department of Education requirements.
Managed, supervised, and trained 10 student service managers and 87 advisors
WIRELESS COMMUNICATION, Clearwater, FL 2003 to 2004
Recruited, hired, trained, developed, and directed retail sales teams for 8 wireless kiosk’s
Oversaw client relations, new account development, and customer service.
Supervised administrative functions, inventory, cash flow, merchandising, and operations.
Conducted ongoing staff development and personal growth planning for employees.
Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction.
PROTECTION NETWORKS, Tampa, FL 2001 to 2003
Office Manager/Sales Manager
Developed expertise in use of SmartOffice CRM software to manage leads and clients, and track sales.
Developed and conducted training for entire company within time schedule and budget
Turned leads into clients by building and maintaining excellent relationships between staff and customers through positive and efficient customer service.
Managed both the office and sales teams, and oversaw daily operations of service.
CINEMARK THEATRE, Colorado Springs, CO 1996 to 1999
Assistant Administrative Manger
Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.
Analyzed financial data for reporting; wrote monthly newsletter based on these analyses.
Planned and organized sales training conferences.
Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
PRUDENTIAL REALTORS 1992 to 1996
Real Estate Broker
Won numerous awards as top performer and closer at all levels, including President's Club Award for sales in top 10% of the company nationwide.
Provided close, personal client attention and tenacious follow-up to ensure best service.
Prepare contracts and documentation; advise first home-buying clients on general escrow and title procedures.
Demonstrated customer service excellence, business acumen, and strategic planning ability.
Armed with solid communication and interpersonal skills to establish and maintain rapport with clients and staff. Proficient in Microsoft Office tools.
Colorado Technical University, Colorado Springs,CO 2004
Bachelor of Science Business Management
Fayetteville State University, Fayetteville, NC 1994
Studies Psychology & Sociology
Fayette Real Estate Institute, Fayetteville, NC 1993
Studies Psychology & Sociology