Customer Service New York Sales Community College
*** ***** ******* **. **
Lonsdale, MN 55046
LiveOps, 2011 to current
• Virtual office, handles inbound sales calls, input customer information accurately, process online payments, troubleshoot discrepancies, and attend online meetings.
New York Life Insurance, 2008 to current
HR/Customer Service III, handling agent and potential client requests and completing them in a timely manner while providing the best service, interviewing potential clients, gather and document clients personal information, researching clients prior data, complete daily uploads and requests, communicate with clients during their requested times, contact agents regarding their client, input specific information on excel spreadsheets, and create word documents for meetings.
AT&T, 2005 to 2008
Process and Research Analyst, worked strictly with corporate and government accounts by processing their requests for service and researched specified criteria that obtained to their account.
Normandale Community College, Bloomington, MN (2009-Current)
Inver Grove Community College, Inver Grove Heights, MN (2005-2007)
Completed and passed two LOMA courses while employed at New York Life
Received seven separate awards from New York Life for outstanding customer service by going above and beyond client’s needs
Received three awards for going beyond company expectations at New York Life
Made the Dean’s list at Inver Grove Community College every semester attended
Very knowledgeable with Word, Excel, Access, and PowerPoint
I am a fast learner, outgoing, positive, efficient, dedicated, and thorough individual. I seek challenges daily. I enjoy large workloads with short deadlines. I am task/goal oriented with the ability to achieve them all. I am a great team player with leadership ability.
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