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Customer Service Management

Fairburn, GA
... Account Team (Back-Up) - Assisted account team with working and auditing WFM (Work Flow Manager) system to add back ELEU/dropped discounts Center Representative Served as a team SMEE (Subject Matter Expert) and center UAT pilot programs. ... - Feb 23

Project Technical Support

Phoenix, AZ
... documentation for General Ledger application using COBOL, JCL, MS ACCESS, DB2, CICS, ENDEVOR, Easytrieve •Maintained the WFM (work force management) reporting using MSPS (Microsoft Project Server) •Maintained and Consolidated Web Time Sheet (WTS) ... - Feb 16

Management Service

Franklin Township, NJ
... Basics of WFM. IDE Eclipse Application, Web server Tomcat Operating Systems MS-DOS, Windows XP/NT/2003/2008, UNIX, Ubuntu Others Basics of scripting in Linux and basic commands of Linux, Shell Scripting PROFESSIONAL EXPERIENCE: 1.Manyavar – Ethnic ... - Feb 16

Management Customer Service

Philippines, Parañaque, National Capital Region
... Have 8 years of Operations experience in the services industry with 7 years in a Senior Specialist CCOD (WFM/Forecasting/Scheduling/Capacity Planning/Reporting/RTA/Process Document Management) Good analytical skills and a flair for numbers and Data ... - Feb 16

Senior Consulting Manager ERP

India, Bengaluru, Karnataka
... Product Solutioning with key vendors in India for Oracle HRMS & Finance, PeopleSoft HCM & Campus Solutions, Oracle Fusion and Kronos WFM & Analytics Implementation. SPECIALITIES: - HR and ERP Consulting (Finance, HCM, ELM, Campus Solutions, Fusion ... - Feb 16

.Net Software Engineer

Herndon, VA
... CONNECT WFM project involved Optimization of the Technician User Interface Screens created as Add-Ins of Click Schedule (Interface for moving ticket of work into different stages while completion which involved business critical logic). The ... - Feb 13

Management Manager

Baltimore, MD
... ENTERPRISE INFRASTRUCTURE WORKPLAN/FUTURE CAPABILITIES: (WFM, CRM Integration (SFDC), Screen Recording, Speech Analytics, OMNI-CHANNEL Customer Engagement (Telephony, Web Chat, SMS Text, Email), IVR, Social Media, SaaS: Software as a Service, CaaS: ... - Feb 10

Director of Networks/Solution Architect

Califon, NJ
... •Established standards for Contact Center technologies including: IVR, CTI, CRM, VR, WFM, Analytics, SM, etc. •Constructed the design and implementation of a complex video/data/voice infrastructure (i.e. UC) transformation strategy. •Produced ... - Feb 10

Customer Service Sales

Berea, OH
... State University Certified Call Center Auditor - Benchmark Portal, Purdue University Strong knowledge of several ACD, CRM, WFM, Predictive Dialers and MS Office products Call Center Instructor at Cleveland State University for the Northern Ohio ... - Feb 09

Project Manager

TX
... Client AT&T, USA Project WFM-DEV-PS Organization Tech Mahindra Ltd. Client AT&T, USA Project Quest Caché Support Organization Birlasoft Ltd, Noida Client Quest Diagnostics, USA Project Integration Workplace Organization Fidelity Business Services ... - Feb 08
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