... Responsible for PMO Strategy to include IRS Regulation, Media Regulations, Legal Requirements, SOW's and SLA's, IT Security Audits, Account Process, Office 365, Cloud Azure, Genesys Voice Platform, Mobile Application, TV Apps, and SCCM. Responsible ...
- Sep 21
Moreno Valley, CA
... in Code of Ethics 2010 Leadership Foundations Training 2010 COMPUTER SKILLS Office Suite 2013, MS Outlook, Access Forecasting Aspect & Genesys Software ACD & CTI Systems - Witness & Screen Scrap EDUCATION Phillips College Associates Degree, AA 1994
- Sep 20
Canada, Mississauga, Ontario
... 2002-2007, Bentley, Plotters, Backup Exec, Ubuntu, PKI, Terminal Services, Adobe Acrobat, Primavera, PDF Converter, IVR, VPN, Wireless, TurboTax, RSA Secure ID, Genesys, ESMT, Lync2010, DRI, VOIP (Cisco) Call Manager, MCP, MCDBA & MCSE Certified. ...
- Sep 19
... - RDP/Manager - Cisco UCS • Familiar with VMware -VMsphear -Virtual Servers • Familiar Server/CTI Enviroments -Cisco -Avaya -Genesys -Server 2003 -Server 2008 R2 -Server 2012 • Microsoft Windows OS -Xp -Vista -Windows 7 -Windows 8 -Windows 10 • CRM ...
- Sep 16
... ● Corrected and included additional risk assessments to the process of Genesys HTA FMEA. ● Developed and implemented Process validation protocol for Genesys HTA. ● Documented procedure on firmware installation and created fixtures block diagrams for ...
- Sep 16
... EXPERIENCE Project Manager Genesys Consulting Services, Albany, NY 08/2015 – Present Client: New York State Geographic Information Systems Program Office Project Manager tasked to guide a multi-million dollar ShareGIS Project for the GIS Program ...
- Sep 15
... Tools Nuance IVR Virtual Agents VOIP Testing Sales Force Testing PEGA experiences Cloud Testing QA Management Sharepoint Genesys Call Routing CTI Cloud Testing Professional Experience Anthem Inc Manager - Quality Control Advisor Senior – Contract ...
- Sep 15
... Professionals CCNG – Contact Center & Customer Care Industry Professionals Network Technology Summary Microsoft Suite, Avaya, Genesys, Workforce Management, Timbuktu, Verint, Impact 360, IVR, P&L, Managing Through People I & II & PAR for Managers, ...
- Sep 13
... Administrator for AVAYA and Cisco ACD (ICM, Call Manager, Unity Connection, Meeting place, telepresence) using Genesys software. Over 300 user. Conducted manager and union annual reviews Managed over 75 customer projects AT&T Midwest GBS GLOBAL ...
- Sep 09
... Theory Certificate (L3 communications Narda Microwave-east), 04- 1998 COMPUTER SKILLS: ADS (Advanced Design System), Genesys-2007, MatLab, OrCAD (Schematic Capture), PADs PCB Layout, MathCAD, Windows (9x, 2000, NT and XP), Intermediate C/C++, ...
- Sep 05