... Experienced on Lucent/Avaya CMS, ACD, BCMS, Cisco Routers, ICM, Genesys, Rockwell, Brite ICM/IVR, evaluated SIP protocols as a transport medium, Aspect CTI. Speech to text, technology such as Voice Genie, Nuance OSR and RealSpeak TTS. Call Recording ...
- Feb 24
Los Angeles, CA
... A Claims system upgrade based on Siebel 8, Genesys, NICE, Cognos, and a myriad of other software components hosted on a mix of AIX, Linux, and Windows platforms, and Oracle database; A web-based electronic Agent Support system utilizing AIX, SunOne ...
- Feb 24
Canada, Mississauga, Ontario
... 2002-2007, Bentley, Plotters, Backup Exec, Ubuntu, PKI, Terminal Services, Adobe Acrobat, Primavera, PDF Converter, IVR, VPN, Wireless, TurboTax, RSA Secure ID, Genesys, ESMT, Lync2010, DRI, VOIP (Cisco) Call Manager, MCP, MCDBA & MCSE Certified. ...
- Feb 23
... InfoWorks, Nuance, Citrix, eRoom, SharePoint, Documentum, Adobe Pro, Siebel, Citadon, AutoCAD, Brava, SAP, Genesys, Live Link, & ISO 9001.
- Feb 22
... Tackling highly customized solutions across multidimensional platforms consisting of Periphonics/Nortel (Now Avaya) UNIX, Solaris, various Windows Server editions, Genesys, Simon, Nuance, Apache, and various others, each day brought new and exciting ...
- Feb 18
Auburn Hills, MI
... Attended training on Cisco IPS/CX systems and am in the process of implementing it at both Data Center Convert all Cisco devices to TACS, SolarWinds NCM, syslog and NETFLOW Jun 2010 – April 2014 AHIS Genesys Health Title: Architect Network Engineer ...
- Feb 17
Philippines, Parañaque, National Capital Region
... Advance user of WFM Tools such as CMS, eWFM, IEX, Blue Pumpkin, Five 9, Genesys, RTA. With reporting design capacity and use of Visual Basic, Macro Programming, Crystal Reports and various data acquisitions. Excellent team player with the ability to ...
- Feb 16
Garden City, NY
... of Aspect, Genesys and Avaya telephone systems Education Cornell University School Of Industrial and Labor Relations Certificate: Human Resources Studies - completed 9/17/07 Certificate: Management Development Studies - completed 5/24/11 St. ...
- Feb 14
... Conducting Back-End Testing in Genesys and Sterling Systems for Lowes ecommerce website using REST Services to verify the response is returning correct results in a Scrum environment. Analyzing issues related to Sub-Systems like Commerce, Sterling, ...
- Feb 14
... Managed Call Flow Review/Sign-off, Skills Routing, Genesys, IVR, Clarify SA, Avaya, Session Manager and IVR Designs. Presented Arch Reviews with Business for sign off. Managed Cut Over Prep, and Go Lives of multiple Call Centers. Provided Executive ...
- Feb 14