Escalation Resumes

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Team Leader Microsoft Office

... PROFESSIONAL SYNOPSIS I am currently working as a Escalation Lead from May 2011 to till date in CSS Corp Pvt Ltd (Cybernet Slash Support). CURRENT EXPERIENCE Handling 5-6 Agents in a team. Handling Escalations. Maintaining reports. Interacting with ... - Oct 23

Active Directory Windows Server

Heredia, Heredia Province, Costa Rica
... deployment and virtualization NOC tasks, ISP and vendors escalation Monitoring and analysis of network alerts/logs Accountable for ensuring and reporting that all Operational SLAs are met accordingly Creation and update of Knowledge Base Articles - Oct 23

Manager Service

Park Ridge, IL
... § Acting as an escalation point for Service Desk. § Analyzing the Service Now Data to figure out the gap and come up with the improvement plan. § Responsible for Service Desk SLA, operational procedure. § Continuously working on the various ... - Oct 22

Customer Service Manager

Eastern Visayas, Philippines
... CSAT is aligned with client’s expectations and report help needed driver for uncontrollable items Manage documentation and escalation of real-time internal and external IT issues and coordinate with helpdesk internal and external for resolution and ... - Oct 22

Sales Engineer

Berrien Center, MI, 49102
... Manage PC technicians as well as provide escalation assistance. Configuration, installation and management of MS Windows NT 4.0 workstations /Servers for Engineering Department. Achieved CNE / MCSE certification. Nicolet Instrument Corporation – ... - Oct 22

Security Information

Shawano, WI, 54166
... Analyze security events to assure proper escalation and follow-up. Work with client to effectively stay abreast of information security issues, trends, and regulatory changes that may affect client’s environment. Women in Security Organization ... - Oct 22

application Security

Indianapolis, IN
... Provide escalation support for operations and support teams, including root cause analysis and preventative analysis. Interacting and mediating sensitive situations at all levels of the organization and with client and auditors. Assist in ... - Oct 22

Hospital I T Implememtation Consultant

Altamonte Springs, FL, 32714
... This will include detailed issue escalation and resolution through interaction with third party vendors.. Assisted the customer with setting parameters and configuration necessary to deliver the functionality defined in the solution requirements ... - Oct 22

Customer Service Sales

Albany, NY
... Specialist Provided telephone and e-mail customer service and support to telecom customers including: account, billing, repair, troubleshooting, ticket management and escalation - coordinated dispatch of service technicians and third party vendors. ... - Oct 22

Quality Engineer Chemical Engineering

Miami Beach, FL, 33154
... • Implementation of Escalation Process for critical suppliers • Leadership of assessment process for potential suppliers according to VDA 6.3 and On-Site Assessment. • Implementation of internal and suppliers Audits according to ISO 9001 and ISO/ TS ... - Oct 22
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