Escalation Resumes

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SQL DBA

Atlanta, GA
... •Establish escalation policies for the database team. •Setting up and managing replication, mirroring and log shipping. HSBC Bank London January 2012- May 2014 Database Administrator As the SQL Server database infrastructure, my responsibilities ... - May 27

Sales and marketing manager

Jordan, Amman, Amman Governorate
... Services Agent 1999-2002 o Handled key account customer o Handled top cl ients queries and tracing fi le through Trace Escalation System DHL Worldwide Express, Amman, Jordan Customer Care Marketing Assistant / Customer Services Agent o Developed ... - May 27

IT Support Specialist Cyber Security Desktop Support Specialist

Weare, NH
... Follow up and Escalation of Trouble Logs. Resolve Ticketing System issues with final Resolution to Customers. Workload and Job Scheduler. Ability to Multi Task issues and Complete projects on Schedule. Exceptional communications skills. Resolve ... - May 27

Customer Service, Sales, Teamwork, Training Coordinator, Consultant

Easton, PA
... Respond daily to non-technical support issues and questions from employees throughout the organization, following appropriate escalation paths Reconciled and sustained training program financials (p-Card, invoices etc.) Utilized various systems ... - May 27

Support Management

Alpharetta, GA
... Escalation point of contact for customer issues which required 30 minute follow calls until issue resolution. Implemented sysadmin controls such as change controls via Remedy application to ensure SLAs were met thus leading to increased overall ... - May 26

Technical Support Manager

Shawnee, KS
... A nalyze and determine the most effective method of problem resolution/escalation among ScriptPro teams. A cquire and maintain a current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions ... - May 26

Customer Service Support

Stratford, CT
... Special Projects Cablevision System: OV Escalation: Assist the team in providing follow up & solutions to pending escalations as well as providing calls back to customer and performing test with specifics issues, Floor Coordinator: Providing ... - May 26

Consultant

Tampa, FL
... Operating within business agreed SLA’s while applying Enhanced Due Diligence (EDD) and Know Your Customer (KYC) towards case investigations for further enquiry, escalation or closure to cases from alerts and investigations. Assisted in the User ... - May 26

Engineer Support

Biddeford, ME
... Implementation of procedures, creation and escalation of tickets. Provide support during LDAP conversions and EPIC go live. December 2015 – April 2016 Migration Specialist T2/3 Support at GreenPages Technical Solutions Kittery, ME Provide support ... - May 26

sales and marketing manager

Jordan, Amman, Amman Governorate
... Services Agent 1999-2002 o Handled key account customer o Handled top cl ients queries and tracing fi le through Trace Escalation System DHL Worldwide Express, Amman, Jordan Customer Care Marketing Assistant / Customer Services Agent o Developed ... - May 26
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