Chandler, AZ
... The project involved information flow in xml format through various systems like GIS (Geographical Information System), CPE (Customer Peripheral Equipment), WFM (Work Force Management, Billing etc. Received Customer Appreciation Certificate for ...
- Feb 27
Portland, OR
... SAP S4 Hana Cloud security, CCM/CCMS, Concur & SAP FI FM & GL components, Success Factors, SAP Greenfield /ERP/Fieldglass, WFM/ATP/Concur Enterprise Network Security Infrastructure Improvement program global network-wide work streams programs. ...
- Feb 24
Gatineau, QC, Canada
... •Logging calls using ITIL Tools such as Remedy, Magic database, Infoman (infoweb) DB, OVSD, WFM,SM7, INFOWEB, INFOMAN, SM-GS; •Installing and maintaining Unix and Linux operating systems; Setting up emails accounts for users and troubleshooting ...
- Feb 24
Fort Worth, TX
... Committed to surpassing corporate revenue targets while upholding stringent quality control standards thru WFM to ensuring exceptional client satisfaction. Recognized for the ability to transform underperforming sales teams and branches into ...
- Feb 22
Atlanta, GA
... Indianapolis (WFM) 1/1/2022 - Present Responsible for leading the strategic marketing communications and engagement analytics to amplify our mission to strengthen the link between education and employment and improve the outcomes of students. ...
- Feb 21
Eaton, OH
... Utilized Avaya Definity G3SI, CMS, WFM, Micro-call, Avaya CentreVu Advocate, CentreVu Supervisor, Avaya, and Avaya Message Care Systems. Managed change process activity for voice and data systems; ordered and provisioned IT services. IT Technician – ...
- Feb 20
Perris, CA
... Extensive experience in Call Center Operations Management: Workforce management (forecasting using Aspect/WFM software, scheduling), skill-based call distribution and routing, voice and menu IVR design. Cisco certification Business knowledge of ...
- Feb 18
Green Lane, PA
... Accountable for quality of digital images sent to PACS/WFM. Maintains confidentiality of all materials handled within the Network as well as proper release of information. Demonstrates financial responsibility and accountability through the ...
- Feb 16
Las Vegas, NV
... Manager-Online Training Basic Routing- LinkedIn Online Training Genesys PureCloud ACD Call Routing - LinkedIn Online Training WFM-Work Force Management-Forecasting, Planning, Managing, Analysing Agent Data-LinkedIn Training-Verizon online University ...
- Feb 15
Bagong Katipunan, 1600, Philippines
... ● Assist WFM in solving any SLA issues. Provides feedback on forecasting, scheduling and staffing. Creates break/lunch schedule for chat and inbound/outbound call team. ● Created process document for inbound and outbound calls. ● Handles escalations ...
- Feb 15