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Cary, NC
... • Cisco BCS 3.0 Incident Response Retainer (IRR) • Cisco – HTEC/ Expert Care Integration in Services One Training • Cisco CX ITIL 4 Foundation • Cisco LOE Builder Training • Cisco CX Baseline Training 2.0 and 3.0 • Cisco Environmental Health and ...
- 2020 Dec 29
Raleigh, NC
... Louis, MO August 2019 MS Cybersecurity The University of North Carolina at Charlotte: Charlotte, NC May 2008 BS Electrical Engineering Technology PROFESSIONAL CERTIFICATION ● CISSP ● CASP ● ITIL ● CCNA Routing and Switching ● CCNA Cyber Ops ● CCNA ...
- 2020 Dec 24
Cary, NC
... Summary of Certifications • ITIL V2 Foundation • Cisco Certified Network Professional (CCNP) • Cisco Certified Network Associates (CCNA) • NetApp Certified Data Management Administrator (NCDA) Education • University Of Nigeria Nsukka, Nigeria • ...
- 2020 Dec 16
Raleigh, NC
... Project Management Process PMI AGILE SCRUM Waterfall SDLC SWOT Request Funds Proposals Statement of Work (SOW) Contracts ITIL PMBOK PROFESSIONAL DEVELOPMENT 5th Annual RED DART NC Security Summit 25 April 2019 CISA (Cybersecurity Infrastructure ...
- 2020 Dec 11
Apex, NC
... Skills Program/Project Management ServiceNow Client Management Team management ITIL Qlik Sense Strategic planning Microsoft PowerBI Requirement Gathering Analysis & Reporting SharePoint Agile and Waterfall Methodology Pre-Sales/ Sales/ Sales Support ...
- 2020 Dec 10
Raleigh, NC
... 2020 ● Unpaid service desk boot camp ● Basics of Active Directory, CLI, ITIL, and ITSM services ● LAN/WAN/VPN ● Best practices for common troubleshooting procedures for Outlook, Windows 7&10, and navigating different Remote Desktop services CLIENT ...
- 2020 Dec 10
Raleigh, NC
... Professional Development 04/08 Project Management Course (PMI) 02/08 Frontline Leadership Development 06/06 ITIL Certification 08/04 AT&T Route-IT 06/04 Avaya University S8700, VOIP 06/96 Cabletron Spectrum Network Analyzer Software 06/96 Cisco ...
- 2020 Dec 07
Fuquay-Varina, NC
... Led team in ITIL adherence through resolution of issues, RCA, continual improvement, projects and steady state work. Interfaced issue with email outage on Windows servers. Communicated via phone and chats to keep situation calm and assured client ...
- 2020 Oct 15
Raleigh, NC
... Demonstrate a professional understanding of ITIL framework. Contribute to and lead technical service desk for a MSP; this includes exhibiting technical ability working for an MSP via relevant, demonstrable, and technical qualifications. Display ...
- 2020 Oct 12
Cary, NC
... IT department) • Team Escalation • Created "on demand" knowledge base articles as they arise for both end users and ITIL users in ServiceNow Daniel Chin Senior IT Desktop Support Specialist 17105 Musselburgh Drive Cary, NC 27518 919-***-**** ...
- 2020 Oct 05