| Resume alert | Resumes 61 - 70 of 349 |
Senior Operations Engineer
Marietta, GA
... Voice/Data Network Consultant, Optum 06/2015 to 02/2019 •Design & Architecture - Design and implement reliable, highly available Avaya Aura UC 6.x architecture. • Contact Center consolidation of TDM to MPLS SIP (Verizon & AT&T) of 800 & DID numbers ... - 2021 Mar 05
... Voice/Data Network Consultant, Optum 06/2015 to 02/2019 •Design & Architecture - Design and implement reliable, highly available Avaya Aura UC 6.x architecture. • Contact Center consolidation of TDM to MPLS SIP (Verizon & AT&T) of 800 & DID numbers ... - 2021 Mar 05
Customer Service
Atlanta, GA
... Knowledge of Call Center Technology including PBX, Call Management Software, (BSR/Avaya Advocate), IVR and CTI (Computer Telephony Integration). Understands the importance of Quality Service and how it is measured. Handles all customer inquiries ... - 2021 Feb 11
... Knowledge of Call Center Technology including PBX, Call Management Software, (BSR/Avaya Advocate), IVR and CTI (Computer Telephony Integration). Understands the importance of Quality Service and how it is measured. Handles all customer inquiries ... - 2021 Feb 11
Business Systems Analyst Manager / Project Manager
Atlanta, GA
... securities filing time from 10 days to 48 hours Slashed handoffs from 15 to one PM for the GSS/IVR Replacement Project – Project managed $800K call center software modernization used by the Global Sales Service Center from Avaya to InContact. ... - 2020 Nov 20
... securities filing time from 10 days to 48 hours Slashed handoffs from 15 to one PM for the GSS/IVR Replacement Project – Project managed $800K call center software modernization used by the Global Sales Service Center from Avaya to InContact. ... - 2020 Nov 20
Customer Service Business / Development Professional
Dallas, GA
... Participate in training designed by Avaya as well as with service providers and proactively seek out other methods of self-improvement • Demonstrate ability to meet and exceed determined sales and activity quotas. Master complex solutions and ... - 2020 Sep 30
... Participate in training designed by Avaya as well as with service providers and proactively seek out other methods of self-improvement • Demonstrate ability to meet and exceed determined sales and activity quotas. Master complex solutions and ... - 2020 Sep 30
Enterprise Technology Associate
Atlanta, GA
... • Trained new hires on IVR, Avaya, Bill Matrix, Kubra and internal billing systems. Determined charges for services requested, collected deposits or payments, as well as arranged for billing. • Referred unresolved customer grievances to designated ... - 2020 Jul 15
... • Trained new hires on IVR, Avaya, Bill Matrix, Kubra and internal billing systems. Determined charges for services requested, collected deposits or payments, as well as arranged for billing. • Referred unresolved customer grievances to designated ... - 2020 Jul 15
Senior Program Manager
Roswell, GA, 30075
... – 2016 (Acquired by Verint) Senior Program Manager, Cloud Solutions – Professional Services Managed multiple high visibility Avaya and Verint Contact Center implementations, including Recording/QM, WFM, ACD, Speech Analytics, and Desktop Analytics. ... - 2020 Jul 13
... – 2016 (Acquired by Verint) Senior Program Manager, Cloud Solutions – Professional Services Managed multiple high visibility Avaya and Verint Contact Center implementations, including Recording/QM, WFM, ACD, Speech Analytics, and Desktop Analytics. ... - 2020 Jul 13
Manager Program
Atlanta, GA
... Advanced Statistics and Data Mining, Team Foundation, Visual Studio, ServiceNow, ConceptBoard, AVAYA, JIRA, IVR, Confluence, JD Edwards, HP Quality Center, Apple Mac/iOS, PC, and Concur (System as a Service) References are available upon request - 2020 Jul 12
... Advanced Statistics and Data Mining, Team Foundation, Visual Studio, ServiceNow, ConceptBoard, AVAYA, JIRA, IVR, Confluence, JD Edwards, HP Quality Center, Apple Mac/iOS, PC, and Concur (System as a Service) References are available upon request - 2020 Jul 12
Customer Service Office Assistant
Georgia
... Switchboards: Cisco, Avaya, AT&T, Meridian and Rolm. Juris2, IPDAS, IPMaster, FileSurf, Elite, CompuServe, Documentum, Visions, FileKey, Hummingbird DM, Kronos, DTE, AccuRoute, ATG, Locate, InContact, Salon Iris, CTM Staffing, Skill Survey, and ... - 2020 Jul 04
... Switchboards: Cisco, Avaya, AT&T, Meridian and Rolm. Juris2, IPDAS, IPMaster, FileSurf, Elite, CompuServe, Documentum, Visions, FileKey, Hummingbird DM, Kronos, DTE, AccuRoute, ATG, Locate, InContact, Salon Iris, CTM Staffing, Skill Survey, and ... - 2020 Jul 04
Customer Service
Duluth, GA
... Created, Updated and insured accuracy of client files Daily and Monthly reporting Scheduled initial client consultations and processed intake documents Sales Support Team Lead, 06/2010 to 02/2014 MarketSource (Avaya Division) – Alpharetta, GA Daily, ... - 2020 Jun 26
... Created, Updated and insured accuracy of client files Daily and Monthly reporting Scheduled initial client consultations and processed intake documents Sales Support Team Lead, 06/2010 to 02/2014 MarketSource (Avaya Division) – Alpharetta, GA Daily, ... - 2020 Jun 26
Manager Service
Atlanta, GA
... communication skills Proficiency in utilizing PC based tools & applications Microsoft (Word, Excel, PPT, Access Outlook) Avaya, SNIP, IEX Total View (3.0 & 4.0) Kronos, Salesforce/Omni, Five9, SharePoint, Calabrio, Ujet, Zendesk, Tableau, Looker, ... - 2020 Jun 18
... communication skills Proficiency in utilizing PC based tools & applications Microsoft (Word, Excel, PPT, Access Outlook) Avaya, SNIP, IEX Total View (3.0 & 4.0) Kronos, Salesforce/Omni, Five9, SharePoint, Calabrio, Ujet, Zendesk, Tableau, Looker, ... - 2020 Jun 18