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Sacramento, CA
... X Series Hardware) IBM Tape Systems (3494 Tape Library, 3480 Tape Drives, 3592 Tape Drives) Software: BMC Remedy (Version 5 & 7) Avaya Phone Systems Tivoli Enterprise Console (TEC) ITM Monitoring ITIL (version 3) I BM Maestro Job Scheduling Console ...
- 2022 Dec 07
Sacramento, CA
... and returning from Lunch and breaks on time •Updating SOP’s and Run Books •Host team meetings for turnover shift •Verify everyone is logged into their Avaya phones •Taking Phone calls for Report to Cyber phone line •Used ticketing system ServiceNow. ...
- 2021 May 27
El Dorado Hills, CA
... • Management oversight for all IMAC support for all phone appliances (TDM & VoIP), and change management for infrastructure equipment, such as, Avaya/Nortel PBX, Call Pilot, HMS, Meridian Mail, Cisco Call Manager, Unity, UCCX, and other Cisco ...
- 2020 Dec 28
Roseville, CA
... • Direct Management over Quality Management/Monitoring program utilizing Aspect eWFM suite, Qfinity, and Avaya Aura infrastructure. Pearson, Rancho Cordova, Ca Dir Mgt Systems Product Support IT October 2010 to April 2015 • Leadership responsibility ...
- 2020 Sep 26
West Sacramento, CA
... • On customer sites integrated with :( IBM-ES900-AS400, TANDEM-Compaq, NCR-AT&T, HP) and PABXs (Siemens, Lucent-Avaya, Alcatel and Nortel), Databases (Oracle, SQL server, Informix. DB II) • Delivered on-site training courses for various corporate ...
- 2019 Oct 14
Sacramento, CA, 95833
... • Windows / OSX / iOS / Android / Unix Operating Systems • LogMeIn • WinSCP / VShell • Shoretel Director (VoIP) • Avaya Management (VoIP) • McAfee/Sophos Antivirus EDUCATION / TRAINING • American River College, Sacramento: Computer Science ...
- 2019 Apr 29
Sacramento, CA
... Degree, Yuba College, 2010 – 2014 selected courses @ Strayer University on-site campus-Human Resources COMPUTER SKILLS Sales Logics, BPCS, TAS, AS400, ACSS, Doorways, Web Portal, Avaya & Aspect phone systems, Call Care, Citrix, Care Compass, ...
- 2018 Jul 04
Sacramento, CA
... Configuration and Deployment of VoIP systems for Cisco 8851 phones on CUCM/Unity 11.5 Deployment of VoIP systems for various models of Cisco and Avaya solutions (CUCM/Unity 9.x/10.x, Cisco 88xx series phones) Performed role as Level 2 support for ...
- 2018 Mar 21
Elk Grove, CA
... Additional support for Cisco CUCM, Unity Connection 11.x and the legacy Avaya Telephony System. NexusIS / Dimension Data 12/2014 – 05/2016 Solutions Architect / Senior Systems Engineer Performance in this Consulting Architect and Engineering role ...
- 2018 Jan 26
Sacramento, CA
... 09/05-Contractor Consultant Instructor Design Analyst Accenture Learning System Analyzed Preliminary Learning Brief, created training revision outline, researched and revised web base and instructor lead training for Avaya Media Gateway and Server. ...
- 2016 Aug 17