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Columbus, OH
... PROFESSIONAL EXPERIENCE JP Morgan Chase, Columbus, OH Testing Associate – Remediations and Corrections 8/22–Present Identified and validated correction case scenarios through front-end applications and data comparison with system records. ...
- Dec 01
Columbus, OH
... Analyzed and documented requirements, creating Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and Use Case Specifications to ensure clear communication of project needs in the SDLC cycle. Conducted business process ...
- Nov 26
Columbus, OH
... • Documented calls and case details in service software. Customer Service Representative FIS Global - Reliance Trust Company October 2020 to April 2021 Investigate and resolve customer fraud and dispute claims involving credit, debit, and other ...
- Nov 24
Columbus, OH
... Implement features like Service Console, Knowledge Base, Email-to-Case, Web-to-Case, and Live Agent. Integrated Service Cloud with other systems, such as CRM systems, telephony systems, or external data sources. Develop integrations using REST/SOAP ...
- Nov 19
Columbus, OH
... ●Screen members to determine Case Management’s needs and refer when appropriate to ●better assist the provider and their needs. Molina Insurance, Columbus, OH 8/2014-4/2021 Member Service Representative 1 ●As a customer service representative, ...
- Nov 17
Columbus, OH
... Education: Columbus State Community College – Received Degree – 6/10 550 East Spring Street Columbus, Ohio 43215 614-***-**** Associate of Applied Sciences Degree in Paralegal Studies Jonathan Alder High School – Received Diploma – 6/07 9200 U.S. ...
- Nov 14
Columbus, OH
... star schema, 3NF) Business Analysis: Requirements gathering & documentation (BRD, FRD), process mapping, user stories, use case modeling, stakeholder interviews, JAD sessions, gap analysis, traceability matrix, change management Automation & Quality ...
- Nov 11
Hilliard, OH
... and understanding multiple Summary Plan Documents Heavily involved in Quality Assurance Responsible for High Cost case reporting and calls with clients Involved in Meals on Wheels, E/I team, Ambassador Program and Pelotonia with Quantum Health Mt. ...
- Nov 07
Columbus, OH
... Thinking Needs Assessment Employee Training Behavior Observation Behavioral Support Functional Behavior Assessment Discrete Trial Training Visual Supports Implementation Natural Environment Training Reinforcement Procedures Collaboration with ...
- Nov 03
Columbus, OH
... 1999-2010 Paralegal Douglas & Douglas LLC, Neosho, MO Responsibilities encompass a wide range of critical duties that ... Also have experience in case management of files, exhibits and discovery. Possess a robust set of skills and experience that ...
- Nov 02