Call Center resumes in Detroit, MI

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Quality Analyst

Farmington, MI
... Ascertained high call volume to GM Card Customers in a call center environment. Completed EDS Diversity Program Certification. Technical Skills: Office Suite, MS Project, MS Visio, SharePoint, Outlook, Lotus Notes Education: Bachelor of Arts and ... - Oct 25

Mainframe developer

Troy, MI
... Mainframe Technical Analyst Billing and Payment center processing Description Development of the Billing and Payment Center ... Query resolution with Onsite coordinator via e-mail / conference call. Preparing test case documents and test plans. Unit ... - Oct 23

Customer Service Data Entry

Garden City, MI
... EXPERIENCE: 0123- 10/2016 LogistiCare Call Center Representative Answered 80+ inbound calls per day Data entry First call resolution 07/2015 - 11/2015 U.S Park & Travel, Romulus, MI 48174 Chauffeur & Cashier Door – to – Door to Pick-up and drop-off ... - Oct 22

Administrative Assistant Microsoft Office

Detroit, MI
... s Throat Cultures First Aid/CPR WORK EXPERIENCE Eastwood Nursing Center, Detroit, MI Dietary Aide 07/15 – 10/15 • Greeted ... messages from callers by recording name, phone number, time of call and nature of business • Operated telephone lines to ... - Oct 17

Customer Service Sales

Detroit, MI
... 06/2014-12/2014 Noble Voice Detroit, MI Call Center Agent Delivered excellent customer service in a professional manner. Exceeded weekly sales/service goals required for bonuses. Lead daily shift meetings with management supervision. 2012-2013 ... - Oct 14

Microsoft Office Service

Roseville, MI
... SKILLS PROFILE - Microsoft: Outlook CISCO: Call Center Protocols: TCP/IP Operating System: Windows 95/98/NT/XP, Vista, /2000/20012, Unix, AS400 Network: Cisco/3Com Switches/Routers/Hubs, Unshielded Twisted Pair, Shielded Twisted Pair Software: ... - Oct 10

Customer Service Representative

Pontiac, MI
... Contracting providers for updated association and provider credential changes Working knowledge of multi-line phone system and call center standards Communicating member benefits and understanding of coordination of care Knowledge of HMO, PPO, POS, ... - Oct 09

Account Manager Sales

Farmington Hills, MI
... • Organized daily office and warehouse operations, hired trained and supervised twenty-six total employees in teams of four handling managing call center and warehouse. • Planned and implemented rebranding of product to “Admiral E Cigs” from “TTZig” ... - Oct 04

Human Resources Manager

Troy, MI
... Call Center (switchboard); Staff Development and Education; Records Management; Payroll; Communications. Specifically focused on the realignment and streamlining of processes to better service the customer and increase the profitability of the ... - Oct 01

Customer Service Manager

Troy, MI
... •Trained Customer Service and Call Center Representatives in medical equipment, infection control, hazardous materials, patient instruction and corporate policies and procedures. •Administered one on one, small group and classroom style training ... - Sep 21
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