Call Center resumes in Detroit, MI

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Sales Manager

Rochester, MI
... oSupervised two analysts and a customer call center used for dealer/supplier and PDC inquiries concerning core management. oProvided oversight of core inventories and warranty material return, which ensured maximum ROI. oCollaborated with the ... - Oct 11

Customer Service Microsoft Office

Westland, MI
... RandstadUS (AAA) Dearborn, MI ERS Advocate 07/15 – 08/15 Responding to emergency road service request in a call center environment. Listening to members and identifying their problem Performing geographical location spotting and data entry Seeking a ... - Oct 11

Customer Service Insurance

Detroit, MI
... 10 of those years in a call center environment. Satisfying customers is my focus, but long term, that requires valuing & growing positive relationships with clients, co-workers, and colleagues at all organizational levels. As a team player I was ... - Oct 10

Hadoop Developer

Livonia, MI
... Blazent has recognized the value of being able to gather and analyze information coming from customer interactions in the call center such as call center emails, online chat, Twitter, Facebook etc. This enables the company to improve service quality ... - Oct 09

Program Manager

Troy, MI
... Mar 2007- Mar 2011 MITMAS (IBM Korea BP) Seoul, Korea IBM Service Contact Center Manager for Lenovo ThinkPad PC -Managed Lenovo ThinkPad PC Service Contact Center daily operation maintaining Lenovo SLA (Service Level Agreement) target (Call Abandon ... - Oct 06

Customer Service Sales

Detroit, MI
... PROCESS DAILY REPORTS SUCH AS NEW CLAIMS, AC'S ASSIST CLAIMANT'S IN CALL CENTER SETTING AS WELL. SOLVED VARIOUS PROBLEMS WITHIN OFFICE, CLERICAL DUTIES AND OTHER BRANCH FACILITIES. SOME ACCOUNTING ISSUE'S . CSR/LOAN PROCESSOR MICHIGAN FIRST CREDIT ... - Sep 28

Service Supply Chain

Dearborn, MI
... Trilogy Concierge, United States Call Center Concierge, December 2016-May 2017 Contacted 20 to 30 customers per hour to schedule dealership appointments leading them to purchasing vehicles. Maintained and edited web-based records to ensure accurate ... - Sep 14

Project Manager

Detroit, MI
... Tech center, Saginaw power train, Austin, TX Infotainment and Manila, Philippines. ●Led deployment and release, implementation and User acceptance testing activities. ●Led teams with a phased approach for Electronic Live Web chat software, Call ... - Sep 09

Manager Engineering

Detroit, MI
... Executed the functions of the VISS manager’s office for the call center. • Managed the issuing of customer warranties in the GM system for class a motor Homes owners. • Worked with the Dealers to obtain sales and delivery information. • Coordinated ... - Sep 06

Quality Engineer

Detroit, MI
... INCREASING CUSTOMER SATISFACTION AT A CALL CENTER USING DMAIC SIX -SIGMA METHODOLOGY ● Pursued DMAIC methodology, to increase the industry-measured customer satisfaction rating while decreasing support costs. ● Spelled out goal by developing Project ... - Sep 06
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