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Patient Service Representative

Arlington, Texas, 76012, United States
January 04, 2010

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Rose M Black

*** **** ******* ***** (817) ***-****

Arlington, TX 76012


To obtain a position as a Patient Service Representative that will allow me to utilize my knowledge and experience in a fulfilling and challenging environment.


• Over 13years experience in Medical Office support to Hospitals and Medical Facilities

• Able to prioritize and complete multiple tasks accurately and effectively

• Highly organized and detailed-oriented

• Independent and self-motivated professional with excellent communication skills

• Able to achieve positive relationship with patients, physician and colleagues

• Medical Terminology, Anatomy & Physiology, Medical Office Procedures

• Radiology, Mammography and Geriatrics

• Proficient in Microsoft Word, Excel, Outlook, Power Point and Medic Software

• Keyboarding 74WPM

• Scanner, Fax, Copy machine, Multi-line Switchboard


Urology Associates of North Texas - Arlington, TX June 2006 – October 2007

Patient Services/Call Center

• Coordinated and scheduled over 200 patients’ appointments daily for 51 physicians and 9 offices

• Provided patients with accurate information for require testing, consultations and procedures

• Verified and updated patients’ insurance and personal information to ensure accuracy

• Coordinated and verified physicians’ schedules ensuring patients are scheduled properly

• Screened incoming calls for message to nurses

Medical Clinic of North Texas, P.A. OBGYN - Arlington, TX June 2001- May 2006

Call Center/ Lab Receptionist/Mammography Assistant

Call Center: May 2001-2002

• Coordinated, scheduled patients’ appointments for the North and South offices

• Verified and updated patients’ insurance and personal information to ensure accuracy

• Verified physicians schedules to ensuring patients are scheduled properly and make reminder calls to patients in regards to future appointments

Lab Receptionist: May 2002-2003

• Checked in lab patients’ ensuring labs are done same day as appointments

• Documented patients’ lab orders and provided patients with accurate information for require testing and procedures

• Monitored and assisted patients after certain test and procedures

Mammography Assistant: May 2003-2005

• Communicated with physicians’ regarding patient reports

• Assisted nursing staff in scheduling patients’ for out patient procedures

• Prepared, retrieved and updated mammography jackets 2 weeks prior to appointment dates daily

• Scanned, faxed, copied and filed all mammography reports and records

• Coordinated and scheduled all patients mammography appointments

Providence Hospital Internal Medicine Clinic - Waco, TX August 1998 – June 2000

Business Office Clerk\Radiology Clerk\Assistant to Nurse Practitioner

Business Office Clerk: August 1998-June 2000

• Checked in and checked out patients’

• Communicated with insurance companies in regards to patients out of office appointments ensuring that patients have prior approval

• Assisted medical records with filing, coping and retrieving

• Documented patients’ information into Medic software with ICD9cm and CPT4 codes

Radiology Clerk: October 1998-June 2000

• Assisted patients’ with radiology procedures

• Provided patients’ with accurate information for require testing and procedures

• Communicated with physicians in regards to patients’ reports to ensure accuracy

• Prepared, copy and filed all radiology reports

Assistant to Nurse Practitioner February 1999-June 2000

• Prepared files for Practitioners to take to Nursing Homes and Assisted Living Facilities

• Typed, fax, copy, mailed and documented reports to be signed off and filed in patients records

• Scheduled and assign students to shadow Nurse Practitioners for externship

• Coordinated and scheduled meetings with over 21 Nursing Homes and Assisted Living Facilities for 3 Nurse Practitioner

Humana Newburg Internal Medicine Office – Louisville, KY March 1996 – January 1998

Call Center

• Team Leader for 10 Call Center Representatives and 3 Medical Records Clerk

• Coordinated and scheduled appointments for 6 Humana facilities, handling over 2000 calls per week

• Trained all new personnel for the Call Center and Medical Records Department, scheduled meetings to discuss new policies and procedures to be followed by both staffs

• Coordinated the Medical Records filling system which help the flow in the office to be more efficient in a fast paced environment

• Communicated with physicians and nursing staff to ensure records are in order and appointments are scheduled accurately

Education and Skills

• Eastern Kentucky University – Richmond, KY

Medical Office Administration\Business

• Miller Motte Business College – Clarksville, TN

Medical Assistant

• CCI Training Center – Arlington, TX

Medical Coding and Billing

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