Customer Service Manager
Resume:
Andrew Owens
Woodland Hills, CA 91367
727-***-**** *******@*****.***
http://www.linkedin.com/pub/andrew-owens/17/514/b43
EXPERIENCE
Auditing Specialist
Corporate Freight Management, Sony DADC Agoura Hills, CA
March 2010-November 2010
Analyzed invoices to make sure our charges matched the carrier charges.
Corrected disputes between the invoices and what the system showed.
Cleaned up thousands of old invoices to ensure more efficient billing to clients and faster income.
Researched dead tracking numbers to either be corrected or cleared out of the system.
Proficient with the system ORCHID run by Microsoft Access. Constantly used Excel to keep track of all the data.
Scholarship Coordinator
FSU Office of Student Financial Services Tallahassee, FL
March 2009-December 2009
Handled and disbursed private scholarships and financial aid checks for thousands of students.
Daily processing, printing and mailing of all financial aid and refund checks.
Maintained accurate and detailed logs of all private scholarships, institutional funds and private loans that were received. Ensured the accurate and efficient processing of all checks into individual student accounts.
Served as a liaison for the Office of Financial Aid to ensure that all documentation for each student file was accurately maintained.
Provided all necessary invoices to scholarship donors.
Assisted students, parents, staff, and patrons with all inquiries regarding university practices and policies.
Collections Assistant
FSU Office of Student Financial Services Tallahassee, FL
August 2008-March 2009
Processed tuition payments, accounts receivable charges, and deposits for all university departments, students and patrons.
Responsible for maintaining and reconciling personal cash drawer daily.
Proficient in the use of the Northwest Regional Data Center (NWRDC) Cashiering System, People-Soft OMNI Financials and Human Resources, and Hummingbird Information Storage Portal.
Assisted with any and all inquiries regarding university practices and policies while providing excellent customer service to all faculty, staff, students and patrons.
Financial Manager
Crenshaw Lanes Tallahassee, FL
January 2006-June 2008
Morning manager in charge of counting and preparing cash drawer deposits for daily shifts. Reconciled cash generated from the nightly deposits. Reported all information to management and Oglesby Union directors.
Used Microsoft Excel to reconcile all payable and receivable invoices and well as monthly inventory. Collected all overdue receivable payments in order to ensure all profits were accurate.
Worked closely with Accounting Office in the Oglesby Union to ensure reports were accurate.
Responsible for all change orders for Crenshaw Lanes.
EDUCATION
Masters of Accounting and Financial Management
Devry University, Keller Graduate Online
2010-Present
Date of Graduation: April 2012
Overall GPA: 3.6
Pursuing a CFA degree.
Bachelor of Science in Business Management
Florida State University Tallahassee, FL
2004-2008
Date of Graduation: August 2008
Overall GPA: 3.41
COMPUTER SKILLS
Experienced with Microsoft Word, Excel, and Outlook as well as the Orchid database and NWRDC cashiering system.
ACTIVITIES AND AWARDS
Member of the Florida State University Intercollegiate Bowling Team 2004-2008
Treasurer of the Florida State University Bowling Club 2006-2008
Member of Chi Phi Fraternity 2004-2008
Member of Recruitment Committee in Chi Phi Fraternity 2005
Florida Bright Futures Medallion Recipient
Federal Grant Scholarship Recipient
Howard Sharpe Scholarship Recipient
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