Customer Service Manager
Resume:
Emily Johnson
**** ******* **. **********, ** ***09 513-***-**** – ***************@*****.***
Education University of Cincinnati, Cincinnati, Ohio Graduation Date 6/2011
McMicken College of Arts and Sciences
September 2007 – June 2011
Bachelors Degree in Communication
Concentration in Public Relations
Northern Kentucky University, Highland Heights, Kentucky
College of Business
August 2006- May 2007
Bachelors Degree in Communication
Experience Marketing Manager
July 2010- Present Thoma & Sutton Eye Care Cincinnati, Ohio
• Assistant to CEO
• Manage marketing and advertisement for company (20 locations)
• Meet with potential clients to increase advertisement
• Plan and Execute Events, Trunk Shows: coordinating logistics with the vendor and store, developing promotional materials, working the event, writing press releases and promoting events with print and electronic campaigns.
• Manage website and other social media such as facebook, twitter, Linked in
• Develop email campaigns to customers
Event Marketing/ Public Relations Intern
October 2009-June 2010 Cincy Chic, Cincinnati, Ohio
• Shadow and assist GM
• Develop and execute PR campaigns around Ladies Nights and Lunch ‘n’ Learn
• Assist General Manager at Ladies Nights (Wednesday, Thursday and Friday)
• Develop subscriber lists for Ladies Nights
• COOKING SERIES: Managing RSVPs/Payments, Coordinating logistics with
venue, Scheduling intern to help, Work with the art department to develop promotional materials, and Promote events with print and electronic campaigns
• Develop marketing ideas to promote the company
Promotions Intern
December 2008- August 2009 B105 Radio Station- Bonneville International,
Cincinnati, Ohio
• Work remotes and concerts to promote the radio station.
• Update website- photos, blogs, events
Receptionist and Marketing Director
October 2006 - Present Salon E-Jays, Highland Heights, Kentucky
• Manage front desk/reception responsibilities: answering phones, booking appointments, daily accounting and balancing register, accommodating clientele.
• Customer service
• Manage website and other social media
Receptionist
August 2004 – January 2009 Tuscany Spa & Salon, Cincinnati, Ohio
• Manage front desk/reception responsibilities: answering phones, booking appointments, using computer, balancing registers, accommodating clientele
• Customer service
• Daily inventory
• Training and guiding new employees
• Assist with promotional work and planning special events
Membership
Kappa Kappa Gamma Sorority
• Standards Committee February 2009- December 2009
Public Relations Student Society of America
Skills People Oriented
Highly efficient computer skills
Leadership skills
Unique creativity
Excellent time management
Excellent organizational skills
High levels of communication skills
References Amy Kobs
Owner- Tuscany Spa & Salon
11355 Montgomery Road
Cincinnati, Ohio 45249
Greg Wickelhause
Owner- Salon E-Jays
2897 Alexandria Pike
Highland Heights, KY 41076
Daniel McIntosh
Promotions Coordinator
2060 Reading Rd
Cincinnati, Ohio 45202
Amy Storer-Scalia Cincy Chic Publisher
116-118 E. 13th St
Cincinnati, Ohio 45202
513-***-**** / C : 513-***-****
Lance Snarr, Thoma & Sutton Eyecare- CEO
2130 Osterfeld Ave
Cincinnati, Ohio 45214
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