Customer Service Representative

EXPERIENCE:

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Housekeeper/Organizing Professional

• Ran independent business in which I maintained the households for more than 20 clients.

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Customer Service Representative

C QIUNN and COMPANY

Brooklyn, NY 11222

• Maintained high level of Customer Service by providing service information to clients.

• Maintained heavy client contact.

• Handle inbound and outbound call volume by responding to client phone calls.

• Work as well as: investigate, analyze, follow-up, and resolve customer inquiries and problems.

• Researched, priced and purchased inventory and office supplies.

• Performed general office duties.

2000-2001

Newspaper Advertising:

Polish Newspaper: Polska Gazeta, Brooklyn, NY

• Spaced ads and prepared layouts in paper.

• Cold-called prospective customers.

• Sold ad space to generate revenue for the newspaper.

• Collected ads.

• Resolve issues relating to client account status

LANGUAGES:

• English, Polish, Russian

COMPUTER SKILLS:

• Microsoft Word, Outlook, Excel, Power Point.

EDUCATION:

• College level Coursework in Psychology, Cracow, Poland

• Fashion and Design School ,Katovitze,Poland

• High School Diploma ,NY,

• Computer Literacy Program(2009)

• H&R Block Income Tax Courses (90 hours ,2010)

• Successful completion of clerical examination from Department of Civil Service with high score (2010)

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