Customer Service Management

Brandon Busch

**** ***** ***** ********** #***, Austin, TX, 78746

Phone: 281-***-****

Email: *************@*********.***

Objective

To obtain a career where I can utilize the skills that I have gained through both my major in Management as well as my internship in Construction Management. In addition to where I can effectively maximize my strong communication skills and customer service experience.

Summary of Qualifications

• Strong communication, interpersonal, problem-solving, and organizational skills.

• Computer proficiency: Microsoft Word, Excel, PowerPoint, and Access.

• Ability to take charge when given a leadership role.

Education

The University of Texas at San Antonio Graduation: May 2012

Bachelor of Business Administration

Major: Business Management Minor: International Management

Activities and Honors:

• Lambda Chi Alpha Fraternity, Recruitment Chair, 2009-2011

• UTSA Club Baseball, 2008-2012

• Directed and organized various recruiting events for campus sanctioned organizations

Work Experience

Construction Management Intern – Meritage Homes – San Antonio, TX May 2012- August 2012

• Managed and monitored all phases of construction in new home projects to include the start, finish and closing of new homes.

• Coordinated on-site construction activity for the scope of work and all trades.

• Scheduled subcontractors and delivery dates for materials as well as inspect subcontractor’s work for quality standards.

• Supervised the work of laborers at several home sites and ensure all building codes standards were met.

Supervisor of Guest Services –Dominion Country Club –San Antonio, TX March 2011- July 2012

• Valet, Cart Preparation, Tournament Preparation, and Caddied on Request

• Built rapport with guests and provided guidance on golf technique

• Assisted in training of new employees

• Provided all guest customer service amenities

Shift Manager – New York Pizza Works - San Antonio, TX December 2009 – March 2011

• Handled day to day operations of running the restaurant

• Managed over 20 employees

• Prepared the food and drinks for the customers

• Conducted training sessions for new employees

Volunteer Experience

• Toys for Tots, 2002-2008

• North American Food Drive, 2008-2012

• Patriot Heights Nursing Home, 2008-2012

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