Sales Customer Service

Harmony R. Darby

**** ****** ******* ** ** 330-***-****

Warren, Ohio 44484 ************@*******.***

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Objective

To obtain a position that will cultivate and extend my written, analytical, oral and sales skills and allow me to demonstrate my leadership, teambuilding and management abilities.

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Education

University of Toledo Bachelor of Arts, 2009

Interdisciplinary Studies (English, Communications and Business Concentration)

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Related Experience

GBS Corporation-Computer Solutions Division Youngstown, Ohio

Implementation Specialist December 2011- Present

• NextGen healthcare management software certified (EPM and ICS)

• Conducts WebEx and facility-based trainings for physicians, clinical and office staff

• Creates personalized software for each client

• Travels throughout United States to meet with current and perspective clients

• Works closely with team to ensure that all client needs are met

• Builds client system with individualized preferences

Human Arc Cleveland, Ohio

Regional County Liaison/Director April 2008-October 2011

• Managed 6-10 direct reports and 120 indirect reports on expectations of positions, coaching, mentoring and training.

• Expansive practice and experience with Human Services and Mental Retardation populations

• Monitored revenue to ensure that meeting goals and further analyze fluctuations

• Extremely proficient in Medicaid, Social Security and Medicare rules and regulations

• Served as vendor at multiple hospitals in Ohio area to screen and serve patients

• Worked in various entry level, mid-level and management capacities

• Worked with county Job & Family office administrators throughout the states of Ohio and West Virginia to develop a partnership

• Reduced account cycle time by 30% in 1st quarter 2011.

• Responsible for new representatives on state procedures and works with current representatives who need additional coaching.

• Held meetings with county administration to discuss opportunities for improvement

• Reported directly to Executive Leadership team

• Creates numerous excel spreadsheets and pivot tables for review of data and to present in meetings

• Monitored county processes within company to ensure that working correctly.

• Utilized various web, DOS, and custom programs to perform job requirements

• Traveled throughout the Ohio area for county meetings

• Created departmental strategic plan

• Participated in two year leadership training program

• Conducted staff meetings to announce changes, gain feedback and take suggestions for improvement.

• Received awards for “Exceeding Expectations” and “Developing New Processes”

Nationwide Insurance Company (Kohler & Associates, Inc.) Austintown, Ohio

Commercial Insurance Specialist (Agent) February 2006-January 2007

• Developed marketing and sales strategies to improve commercial premium growth Created marketing tools to increase consumer visibility

• Utilized Sales Genie and other sales programs to choose prospect demographics

• Maintained consistent monthly commercial direct written premium growth

• Focused sales efforts on Nationwide target markets

• Attended multiple sales seminars that cultivated sales and product knowledge

• Managed administrative staff and junior agents and assisted with annual budget

Chubb & Son, Inc. Cincinnati, Ohio

Underwriting Trainee (Management Liability Coverages) July 2004-January 2006

• Completed online and in-person insurance product training

• Responsible for underwriting and selling Director & Officer, Employment Practices, Fiduciary Liability and Crime, Kidnap Ransom & Extortion and Workplace Violence lines

• Worked with multiple departments to learn the internal environment

• Created a prospect report for corporate-wide review

• Traveled for agency and client visits

• Looked at numerous Executive Risk newline and renewal applications

• Coordinated with senior underwriter to share views

• Led the United Way Community Care event for Summer 2004

• Developed the revised Operations department's organizational chart for corporate review

• Worked with Loss Control on a Loss Control visit and assisted appraiser on a client home inspection

• Received multiple new line insurance orders with premium between $1,000-40,000

• Researched and created various Excel documents to measure growth, client base and prospective insureds

• Compiled empirical data for Property & Casual to measure growth by SIC code

Loyal American Life Insurance Company, Inc. Cincinnati, Ohio

Executive Administrative Assistant to Vice President of Marketing July 2000-May 2001

• Assisted with brand re-creation and vendor bidding

• Coordinated multiple corporate all-employee meetings

• Organized layout and graphics for company newsletter

• Developed travel itineraries for executive management team

• Created annual and financial reports and corporate business plan for CEO's review

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Skills

Excel, Lotus Notes, PowerPoint, Outlook, Word, PageMaker, Snag It, Publisher, Access, Word Perfect, Internet Explorer, Netscape, America Online, Scanners, Desktop Publishing, AS400, Data Entry, Grant Writing, other miscellaneous programs, and moderate Spanish and German, hospital mainframe (EPIC) MITS government software, document management, sales, superior customer service

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