Sales Customer Service

Jeff Carroll http://www.linkedin.com/pub/jeff-carroll/34/174/611

***** ******** ****** • Bradenton, FL 34212 • Cell: 859-***-**** • ***********@*****.***

SENIOR-LEVEL SALES, MARKETING & OPERATIONS MANAGEMENT EXECUTIVE

Generating New Business • Driving Market Penetration

Increasing Sales & Profitability • Improving Employee Morale & Operational Effectiveness

High-energy, dedicated, and results/bottom-line oriented professional with extensive, broad and diverse experience involving sales, marketing, and operations management. Proven strengths in sales force development, staff motivation, operational cost savings and improvements, business turnaround, and attainment of marketing and business plan objectives and customer relationships to exceed company objectives. Exceptional performance in achieving record-breaking levels of profitable sales and market penetration through marketing programs, overall business development and acquisitions both regionally and nationally. 15 years of Successful labor contracts completed.

QUALIFICATIONS & SKILLS SUMMARY

P&L / Operations Management Sales/Marketing Management Customer Service/Satisfaction

Budget / Program Management Sales Plan/Quota Development Advertising/Promotions/Trade Shows

Lean Manufacturing New Product Development/Introduction Negotiations Training

Human Resource Management Product Distribution Channels Supplier Development

Cost Reduction Analysis Sustainability/”Green” Workshops Solution Attainment

Skills / Comments from Others – “Persuasive-effective communicator/listner-decision maker, intuitive, problem solver, interpersonal, results/action-oriented, constructive, fair, effective strategist and decision maker, perceptive, creative, dedicated, self-motivated, leader with vision, great turnaround knowledge, analytical, Computer literate, flexable, sensitivity, organized, dependable, honest, loyal, quick learner, confident, positive and self motivated.”

Industry History – Manufacturers, wholesaler, and OEM’s in multiple fields: custom metal fabrication, POP displays, fiberglass and plastics, building products, advertising, training and development, consumer and office products equipment, computer workstations and networks, construction projects.

SELECTED CAREER HIGHLIGHTS/ACCOMPLOISHMENTS

$2M sales growth in first 24 months and 20% increase in new customer base.

Turnaround of profit from loss position to consistent 10% net profit.

$18M to $22M regional sales growth in 2 years.

29% sales growth, 6% operational cost savings and 11% profit increase.

CAREER HISTORY

*Carroll & Associates LLC Cincinnati, OH / Bradenton, FL ■ 2010-Present

*CONSULTANT

Provide marketing, business planning, sales training, and business turnaround consulting services to clients in the manufacturing industry. Develop marketing plans, devise strategies to increase sales, and provide training to sales teams.

*Lingo Manufacturing Company, Florence, KY ■ 1994-2009

*VICE PRESIDENT / GENERAL MANAGER / BOARD MEMBER

Earned multiple promotions at company manufacturing custom-designed, award-winning point of purchase displays. Joined company as Sales Manager and subsequently advanced in positions as Sales & Marketing Manager, General Manager, and Vice President/General Manager. In charge of all company functions, including P&L, for absentee owner.

Selected Results:

• Strengthened staff and plant personnel morale in declining business by providing proper staffing, motivational leadership, and operational cost improvements.

• Delivered $125K annual savings by reducing sales costs through using additional independent reps outside of main location and retraining sales force.

• Grew sales $2M in the 1st 24 months and increased new customer base 20% by directly working with staff.

• Expanded the scope, level, and caliber of customer service by introducing customer satisfaction programs and adding bonus program in plant.

• Boosted profits from loss position to consistently netting 10%.

• Yielded additional profits, sales, and new customers by cultivating relationships with key accounts, key suppliers, and company advisors.

Jeff Carroll Page 2

*Tomkins Industries-Bathware & Acrylic Division, Cincinnati, OH ■ 1990-1994

*REGIONAL MANAGER / NATIONAL ACCOUNT COORDINATOR

Instrumental in generating new business and driving sales growth in a 20-state region for a major supplier of bathware and acrylic related products. Managed the customer service and inside sales functions and held P&L accountability for all customer accounts managed throughout a 5-plant area of the U.S. Directed internal sales force and team of independent reps.

Selected Results:

• Grew regional sales from $18M to $22M while increasing national accounts sales from $500K to $7M in 2 years. Added 12 new reps to increase sales.

• Expanded new account business 22% in 2 years by personally traveling with sales reps to visit customers to develop additional sales and increase profits.

• Received the Regional Manager Award and Most New Business Award for 2 consecutive years.

• Accelerated sales and built account base while reducing costs by introducing “one-step” distribution with wholesalers and new “direct to contractor” program.

• Achieved improvements in quality and customer satisfaction by instituting new measures in these areas.

*Filon Plastics Division / Standard Oil Company, Minneapolis, MN ■ 1987-1990

*DISTRICT MANAGER / NATIONAL NEW PRODUCT MANAGER

Drove market penetration, sales, and profit growth by effectively directing and managing sales and customer service functions in 3 plants across a 7-state region. Hired and trained independent reps and developed new business segment nationally in the RV industry.

Selected Results:

• Increased sales 29% and profits 11% while reducing operational costs 6% over a 30-month period.

• Successfully penetrated new market by introducing a new product line.

*Early Career: District Manager – CertainTeed Corporation. Established new district, hired staff, and managed sales and marketing programs in a 7-state area. Exceeded sales plan 9 out of 10 years from $3M to $10M. Increased market share to 82% by introducing “one-step” distribution nationally.

EDUCATION / ADDITIONAL INFORMATION

• Major in Marketing / Minor in Psychology – University of Nebraska

• Volunteer Mentor Program through SME; – Big Brothers of America; SCORE Volunteer; Veteran – U.S. Army-Med. Corp

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