Customer Service Representative
Resume:
GELENI M. GONGORA-FERNANDEZ
Miami, Florida 33194
*******@*******.***
EDUCATION
**** ********** ** ***** ***********, FL
Paralegal Studies
Drafted pleadings, correspondence, memoranda, trial briefs and discovery.
1995 FLORIDA INTERNATIONAL UNIVERSITY Miami, FL
Bachelor of Science-Hospitality Management
Honors: Deans List
EXPERIENCE
2007- Present Sausalito Bay Community Miami, FL
Board Supervisor
Review and balance budget, evaluate contractor proposals and vote on matters that affect the community.
2001-Present Mom Miami, FL
Manager of household, multi-tasker, coordinator, planner, scheduler and organizer.
1999-2001 Linda Robins & Associates n/k/a Adecco Miami, FL
Staffing Agency
Administrative support for Directors, V.P.'s and General Managers for companies such as Codina, Lennar, Bacardi USA, York International and AT&T Latin America. Responsibilities included planning of departmental meetings, assist with travel arrangements, customer service, scheduling, accounts payable, data entry and ther general office duties.
1997-1999 Hyatt Regency Coral Gables Coral Gables, FL
Assistant Director, Catering Sales
Assisted in planning and implementing social and coporate events from the initial contract to event conclusion.
1994-1997 United Airlines Miami, FL International Customer Service Representative
Assisted arriving international customers through the United States Immigration and Customs inspections, performed check-in and flight boarding duites for large commercial aircrafts.
1996-1996 Walt Disney World Company Orlando, FL
Reservationist at Central Reservations Office- College Program
Handled approximately 90 calls per day from travel agents and guests requiring assistance for all Walt Disney World resorts.
Languages-English, Spanish, conversational French.
Skills-Word, Outlook, type 50 wpm, scanning, excellent listener and comunicator.
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