Customer Service Administrative Assistant

*** *****, ****** ** ***** Home: 925-***-**** Mobile: 707-***-**** ***********@*****.***

Lynn McClure

Objective

A mortgage banking position where my experience, training, initiative and interpersonal skills will be utilized.

Summary

• Over 18 years in Loan Origination, Post Closing and Loan Servicing, and Mortgage Accounting.

• Detail oriented with strong work ethic. Known as a self-starter

• Experienced in investor accounting and reporting, reconciliation and balancing of general ledger and demand deposit accounts, investor service retained/released settlements

• Dependable, friendly, confident, dedicated to achieving the highest quality of Customer Service

• Excellent oral and written communication skills. Work well with employees and management at all levels

• Skilled in the use of loan origination/accounting software, including MAS 90, FICS and LPS (Mortgage software), TMO, Word/Excel

Experience

2008–2012 Lynn’s Helping Hands Petaluma, CA

Personal Assistant

• Financial records management - private parties

• Organizing, accounting, medical records keeping

Experience

2005–2008 Residential Mortgage Capital San Rafael, CA

Funder/Loan Servicing

• Handled all Loan Servicing functions, including investor transfers, Interim Servicing and Escrow Admin.

• Processed year-end cutoff, reporting and customer service

• Authority to fund loans up to $5 million -Recognized for most loans funded with least exceptions

2001–2005 First Horizon Home Loan Corp. St. Louis, MO

Asst. Operations Manager

• Managed Pipeline - tracked fallout/exceptions

• Trained personnel in Loan Processing/Docs/Funding

• Performed Regulatory Compliance Audits/Cleared closing Exceptions

• Managed escrow holdback accounts and CRA Bond loans

1994–2001 Unipar Inc Hazlewood, MO

Administrative Assistant

• Responsible for Accounts Payables/Receivables

• Provided in-house support for sales teams

1986–1993 Novato National Bank Ignacio, CA

Loan Operations Supervisor

• Serviced $300 million Fannie/Freddie/Private Investor loans

• Directly responsible for Investor Accounting, Account reconciliation

• Provided in-house retail branch and borrower customer service

Education Accounting Principles - Pendleton Community College, Pendleton, OR

References

• Keith Jordan 415-***-****

• Kimberly Emerson 925-***-****

• Peggy Murphy 614-***-****

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