Human Resources Manager

DORIS J. STEPHENSON ***** S. Kedzie Ave., Olympia Fields, IL 60461

****************@*****.*** – Home 708-***-****

HUMAN RESOURCES MANAGEMENT

Senior level manager with more than fifteen years broad-based and progressively responsible experience in management and human resources. Proven ability to work with all levels of management team to integrate the human resource function within the overall business operating strategy. Experience managing multi-state locations, start-ups, high growth operations and restructuring in both union and non-union environments.

AREAS OF EXPERTISE

Team/Morale Building, Employee Development & Training, Employee Coaching & Counseling, Staff Recruitment & Retention, Legal Issues & Compliance (ADA, ADEA, EEO, FMLA, FLSA, OSHA), Human Resources Polices & Procedures, Employee Handbook design and implementation, Labor/Employee Relations, Mediation/Dispute Resolution, Contract Negotiation/Administration.

PROFESSIONAL EXPERIENCE

Director of Human Resources, Housing Authority of the County of Cook, Chicago, IL, 2010-2011.

• Strengthened relationships with functional departments, making HR a strategic partner in process development, staffing, and employee relations.

• Oversight of all aspects of staff performance, performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws and the bargaining unit agreement.

• Updated ten year old employee handbook, policies and procedures to imitate changes to legal environment.

• Acted as liaison between union employees and management at 2nd Step Grievances Meetings and issued determinations.

• Researched and prepared occupational classifications, job descriptions, salary scales and competency appraisal measures and systems.

• Recruited and hired independent contractors in accordance with IRS rules.

Human Resource Generalist, Workforce Development Services, Gary, IN, 2007-2009.

• Assisted managers with hiring procedures, screening of candidates, coordinating interviews.

• Developed and conducted training classes on various human resource topics.

• Oversaw worker’s compensation carrier to expedite and close claims

• Advised managers and employees on the interpretation of personnel policies, compensation and benefit programs.

Independent Contractor, Chicago, IL, 2005-2007.

• Contracted with various companies to administer employee relations activities, including employee counseling, EEO, FMLA, ADA, FLSA, policies, benefits and employee orientation. Interpreted and evaluated existing policies and programs. Developed and presented recommendations for improvement and or change.

Employee Relations/EEO Specialist, Home Depot, Inc., Arlington Heights, IL, 1998-2005

• Investigated and responded annually to over 100 charges of alleged employment discrimination for 8 state division with a 95% no cause determination rate.

• Company representative at all fact-findings and conciliation meetings with settlement authority. Expended less than 25% of annual settlement budget of $500k. Functioned as division mediator.

• Monitored the selection process for possible acts of discrimination and took steps to eliminate possible violations of Title VII.

• Conducted semi-annual training on Sexual Harassment and other employee relations matters.

• Conducted store-level training in union advoidance.

Human Resources Manager, Rock-Tenn Mfg. Company, Chicago, IL, 1996-1997

• Planned, developed, implemented and evaluated personnel and labor relations strategies.

• Advised managers and employees on the interpretation of personnel policies, compensation and benefit programs and collective bargaining agreements.

• Negotiated interest-based collective bargaining agreement, mediated labor disputes and grievances.

• Assisted in company hiring process by coordinating internal and external job postings, reviewing applications, and screening applicants.

• Recruited and hired independent contractors in accordance with IRS rules.

Education

BS Organizational Management, North Park University, Chicago, IL

Mediation Certificate, Center for Conflict Resolution, Chicago, IL

Substitute Teaching Certificate, State of Illinois

Computer Skills

MS Word, PowerPoint, Outlook, Excel

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