Customer Service Administrative Assistant

CATHY LYNN TRUMAN cell:717-***-**** e-mail: ******.*****@*****.***

**** ****** **** ***, ********, TX 76031

March 30, 2012

My ability as a motivated self-starter with great attention to detail makes me a perfect candidate for the Administrative Assistant position. I’m confident my strong organizational and problems solving skills, ability to multi task, communication, decision-making, computer skills and willingness to learn could be a great benefit to your organization. Also, please take into consideration that I will not need any company benefits.

Some of my relevant accomplishments/skills include:

Strong customer relation, organization and leadership skills.

Excellent communication skills.

Purchasing, Billing, Customer Service and Accounts Payable experience.

Clear understanding of machinery, maintenance and construction processes.

Superb ability to simultaneously manage a number of projects, extremely flexible, detail oriented and willing to be an active participant in the success of the company.

Strong organizational and computer skills. I’m proficient in Microsoft Word, Excel, PowerPoint, American Contractor, AIA, Quick Books as well as a number of proprietary software systems.

Outstanding attendance record, on-time, and willing to work overtime if necessary.

Effectiveness in solving problems while working independently or on a team. Acting as a liaison between internal departments.

Fielding questions and concerns from customers.

Excellent record of community service. I spent ten years on the Board of Directors of the United Maryland Employees Federal Credit Union, and a member of Toastmasters International.

Outstanding organizational and communications skills.

My enclosed resume shows the ability to succeed at a wide range of demanding assignments. I know I could make a strong contribution to your company and would like to discuss this at your convenience. Thank you for your time and consideration.

Sincerely,

Cathy Lynn Truman

enclosure

CATHY LYNN TRUMAN

2817 County Road 807, Cleburne, TX 76031 • 717-***-**** • ******.*****@*****.***

QUALIFICATIONS

Creative, results-driven professional with proven success in reducing costs and providing superior customer service. Expertise in multi-million dollar procurement, sourcing products and services, contract negotiations, and achieving on-time deliveries. Highly motivated with outstanding problem solving, communication, and organizational skills. Proficient in Microsoft Word, Excel, PowerPoint, Quick Books and American Contractor Software, with knowledge of Access.

EDUCATION

York College, York, Pennsylvania

PROFESSIONAL EXPERIENCE

Real Services, Inc., York, Pennsylvania (Construction Company)

Customer Service/Administrative Assistant, June 2005 – September 2011 (Moved to Texas)

• Manage multiple demands and set priorities to meet customers’ service needs.

• Developed and implemented company processes to create timely and efficient workflow.

• Responsible for Billing all Customer invoices, data entry and processing of Accounts Payable invoices.

• Schedule and dispatch servicemen for residential work.

• Organize and maintain customer files and company records.

• Participate in regular team and company meetings, working cooperatively with others.

Sweetheart Cup Company, Inc., Owings Mills, Maryland

Sr. Purchasing Specialist, December 1997 - September 2004 (Job relocated to Chicago)

• Responsible for $25 million in annual procurement from suppliers, products, and services.

• Saved $950,000 in accounts payable and increased revenue by $3 million by negotiating a significant

reduction in costs from suppliers for entire business unit.

• Negotiated, developed and implemented yearly contracts with suppliers for inventory reduction with

specific attention to cost reduction.

• Communicated with marketing and engineering departments to develop new products and services.

Outsourcing, MRO and Capital Projects/Buyer Buyer, December 1980 - December 1997

• Responsible for $20 million in annual capital and MRO procurement, negotiations and outsourcing.

• Achieved 95% on time delivery by tracking vendor performance measures.

• Specialized in inventory management with attention to cost reduction.

• Eliminated administrative paperwork by negotiating multi-year contracts with vendors, including national

agreements for all facilities, janitorial, printing supplies, and construction jobs.

• Ensured customer satisfaction through continuous tracking of all purchases, the successful completion of

orders, and by acting as a liaison between internal department and suppliers.

• Provided prompt payment to suppliers by resolving administrative and accounting problems.

REFERENCES

Wain Pickett Solo Cup Company 717-***-****

Gary Rodgers Real Services, Inc. 717-***-****

Kim Bowie Destinations Credit Union 800-***-**** x131

John Gorman City of Fort Worth 817-***-****

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