Project Manager Training

ANGELA R. BURROUGHS, MSPH

Tel: 919-***-****

Email: *********************@*****.***

SUMMARY OF QUALIFICATIONS

Angela has over 15 years of corporate training, consulting and project management experience. She has trained groups of 2 to 400+ on job skills, soft skills, and multiple software tools including Electronic Data Capture (EDC), Microsoft Office, Lotus Notes and other tools, both domestically and internationally. She has provided training in 8 countries on 5 different continents, including more than 20 US states. She leads training initiatives, manages resources, budgets and client relations, designs training tools and conducts training courses in face-to-face and virtual venues. Proven areas of achievement in project, resource and client management, clinical research, training development and facilitation.

PROFESSIONAL EXPERIENCE

Professional Trainer and Management Consultant 2007 – Present

MAXIMIZED EFFICIENCIES, LLC, Durham, NC

HTTP://WWW.MAXIMIZEDEFFICIENCIES.COM

• Provides management, technical assistance and consulting services to Corporations and Government.

• Helps corporations and agencies to identify management challenges and presents solutions.

• Provides training on proprietary software applications (including Student Information Systems/SIS); Lotus Notes; Siebel and Virtual Meeting Tools (such as MS Live Meeting, Sametime Meeting and Webex); Electronic Data Capture (EDC) applications, Microsoft Office products,etc.

• Provides management, soft skills, leadership development, SOP & HR Training.

• Develops training materials (including drafting class/course content, Reference Cards and PowerPoint Presentations, as well as policy and procedure manuals).

• Have earned trainer certifications in InFormTM and RaveTM (two major EDC applications), eTrack (a Siebel application), Webex (a virtual meeting application), and other proprietary IT applications.

Recent Major Contracts:

Professional Trainer, Project Manager and Systems Analyst 2008 – 2011

GLAXOSMITHKLINE / GLOBAL CLINICAL OPERATIONS

Research Triangle Park, NC

• Provides application guidance and technical support to US and Canadian staff and sites.

• Provides management and training oversight of project-assigned resources.

• Manages/updates audit-ready training records for resources in Latin America, US and Canada.

• Certified Train-the-Trainer (aka “Local Application Support Expert”) for RDE (remote data entry), SBIR (internet randomization), eTDF (electronic temperature deviation) and User Account tools.

• Delivers initial and maintenance training of GSK SOPs, Guidance Documents and multiple systems and tools used by project-assigned resources (more than 20 systems, including Siebel, Sametime, Lotus Notes, InForm, Insight, IntraLinks, MS Outlook, MS Communicator and others).

• Manages regular contact with project-assigned resources to review progress and completion of tasks relative to timelines, milestones and deliverables.

• Interfaces and collaborates with client to negotiate/carry out comprehensive communication plan.

• Provides ongoing project/training updates and tracker information for multiple studies/resources.

• Facilitate project-status meeting with client representative to review status of studies, quality of task completion and deliverables and manage any project-related issues to resolution.

• Manage and facilitate resolution of personnel and performance issues.

Professional Trainer 2010 – Present

SMALL BUSINESS CENTER OF DURHAM & ORANGE COUNTIES (SBC), Durham, NC

• Deliver workshops to small businesses owners and individuals on personal finance and entrepreneurship.

Professional Trainer 2008 – 2008

US ENVIRONMENTAL PROTECTION AGENCY (EPA), Research Triangle Park, NC

• Delivered face-to-face training courses on effective use of Lotus Notes mail and overview of 8 other collaborative tools and best practices to more than 1000 executive and line-level employees at 13 sites across the US. Received multiple client accolades and requests for additional training.

• Learned 9 collaborative tools and delivered functional overview and training of each tool.

• Managed and nurtured important client relationships.

Professional Trainer 2008 – 2008

TELAMON CORPORATION, Myrtle Beach, SC

• Provided training to managers from all NC Telamon locations on multiple management issues, including the following topics: “Promoting Excellent Customer Service”, “Developing a Culture Competent Organization”, “Effective Conflict Resolution” and “Coaching for Success.”

• Facilitated roles plays and other experiential learning activities to enhance leadership skills.

• Provided staff development workshops for line level employees and management coaching.

Trainer 2006 – 2007

PHARMALINKFHI, Durham, NC

• Delivered face-to-face technical, task-based, leadership development and “soft skills” training courses for external and internal clients, both domestically and internationally, according to ISO 9001:2000 quality standards.

• Effective customer service and client management resulted in repeat business for company.

• Delivered face-to-face hands-on training courses domestically and internationally on IT applications (including Lotus Notes and Microsoft Outlook, Word and PowerPoint), Electronic Data Capture (EDC) applications InFormTM and RaveTM, and several clinical trial management applications.

• Provided training support for InForm EDC software, Lotus notes, Webex, Deltek and Siebel software.

• Delivered hands-on courses as a certified trainer to more than 500 clinical research professionals on 2 major EDC applications InForm by PhaseForward and Rave by Medidata.

• Delivered training to Clinical Research Associates (CRAs) and Study Managers (SMs) on SOPs, Siebel-based eTrack; Deltek Time and Expense reporting and several Virtual Meeting applications. Also delivered training for 18 other applications for major client.

• Delivered hands-on Lotus Notes end-user training for users of varying levels of position/competence.

• Designed, implemented and managed training curricula that incorporated real world experiences and engaging activities.

• Delivered variety of New Hire Orientation classes as well as other internal systems training courses.

• Performed all tasks related to conduct of training, including preparation of training materials, training logistics, room set-up, and operation of state-of-the-art multimedia equipment.

• Conducted virtual trainings using virtual meeting tools.

• Utilized client-specific learning management and online learning applications.

• Collaborated with other training team members to conduct and improve teaching courses.

• Trained all levels of clinical, technical and administrative employees, from line level to executive level.

• Represented training department at cross-functional team planning meetings.

Trainer and Project Manager 1998 – 2005

RESEARCH TRIANGLE INSTITUTE, Research Triangle Park, NC

• Trained field staff to utilize computer applications for local, regional and national projects.

• Developed training manuals and curricula for multi-mode studies, while adhering to quality standards.

• Trained project staff and supervised project teams to conduct variety of projects following established standard operating procedures (SOPs).

• Managed projects and led teams from proposal development, budgeting and planning, through IRB approval process, to implementation and evaluation.

• Facilitated planning meetings with cross-functional teams, and state and community advisory boards.

• Negotiated and planned with clients and scientific collaborators.

• Trained interviewers for large-scale surveys.

• Developed comprehensive study protocols and trained staff to carry out duties according to such.

• Conducted site visits, key informant interviews, focus groups and network analyses.

• Developed comprehensive study proposals and wrote SOPs for project guidance.

• Managed project budgets and the reporting process (including written and oral deliverables).

• Developed evaluation plans and protocols for conduct of process, formative and outcome evaluations.

• Designed and implemented comprehensive outreach plans to reach a variety of target populations.

• Coordinated community organization activities and recruited potential study participants.

Adjunct Faculty 2000 – Present

NORTH CAROLINA CENTRAL UNIVERSITY, Durham, NC

• Teaches undergraduate course, and provide coaching and career guidance to students.

Adjunct Faculty 2001 – 2002

UNIVERSITY OF NORTH CAROLINA, Chapel Hill, NC

• Taught graduate level course. Continue to be on list to teach when available.

Trainer and Project Coordinator 1995 – 1998

WAKE COUNTY HUMAN SERVICES, Raleigh, NC

• Supervised 6 employees and trained Community Volunteers on technical and soft skills.

• Organized and trained community advisory board to develop and carry out project objectives and action plans.

• Coordinated all outreach, media and intervention activities.

• Identified, developed, and maintained a network of collaborative community organizations.

• Developed training materials and implemented community-wide strategies to promote risk factor education and screening in high risk populations.

Trainer and Interim Program Manager

WAKE COUNTY HUMAN SERVICES, Raleigh, NC

• Supervised and trained team of 10 employees and directed activities of several consultants.

• Developed and implemented project intervention goals and objectives in collaboration with the state, Centers for Disease Control and Prevention (CDC) and local staff.

• Managed extensive contracts and delegated responsibilities for project documentation reporting.

• Served as program liaison for Wake County Human Services re-engineering efforts.

• Simultaneously fulfilled duties of two positions: program manager and outreach coordinator.

Trainer and Program Manager 1993 – 1995

DEPT. OF ENVIRONMENT, HEALTH & NATURAL RESOURCES (DEHNR), Raleigh, NC

• Trained community organizations, local health departments and state agencies.

• Provided technical assistance related to chronic disease education to communities across NC.

• Provided training consultation for community organizations, local health departments and state agencies.

• Managed statewide community planning and implementation activities.

• Established collaborative relationships between local agencies and community leaders.

• Recruited to maintain continuity of countywide community organizational activities (dual position).

EDUCATION

M.S.P.H., Public Health, University of North Carolina at Chapel Hill, NC

B.S. Hampton University, Hampton, VA

PROFESSIONAL ASSOCIATIONS

Board of Advisors, Peoples Financial Services, Inc., 2003-present

Board of Directors, Covenant Community Credit Union, 2005-2006

Board of Directors, American Diabetes Association, North Carolina Affiliate, 1995-1997

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