Customer Service/ Administrative Assistant/ Receptionist

Rolanda R. Williams

**** * **** **, ************, PA 19132

Phone: 267-***-****

Email: *******************@*****.***

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Career Objective

To work in a challenging position at an organization with a strong corporate structure and upward mobility that provides ample opportunities to contribute and grow within the company.

Education

John Paul Stevens High School, San Antonio, TX

Graduated - June 2009 Cumulative GPA: 4.0

Employment Experience

7 Marketing, Philadelphia, PA

Corporate Trainer, April 2011 to August 2012

• Scheduled business to business meetings

• Conducted second round interviews of potential employees, organized business trips, and completed accounting and payroll tasks

• Ran campaigns independently

Developed, managed, and trained new employees on specific campaigns

Lowe’s Home Improvement, Philadelphia, PA

Loss Prevention Associate and Cashier, December 2010 to April 2011

• Improved store safety by monitoring store purchases and fraudulent store transactions

• Reviewed and approved loss prevention expenses

• Greeted customers entering establishment, answered customers’ questions, and provided information on store procedures or policies

• Recorded and computed totals of transactions, established or identified prices of goods, services or admission, and tabulated bills using calculators, and cash registers

• Issued receipts, refunds, and credits

Processed merchandise returns and exchanges

Caring Counselors, Philadelphia, PA

Administrative Assistant, October 2009 to December 2010

• Answered, screened and transferred incoming phone calls

• Received and directed visitors and clients to the appropriate person

• Resolved administrative problems and inquiries

• Coordinated maintenance of office equipment

Prepared and modified documents including correspondence, reports, drafts, and emails

Jovan’s Funny Faces, San Antonio, TX, and Philadelphia, PA

Executive Secretary, June 2007 to September 2009

• Provided Executive-level support to the Vice President

• Organized details of special events

• Answered incoming and outgoing calls and transferred those calls to the appropriate executives

Prepared daily, weekly, and monthly agendas for 12 or more executives of the company, which encompassed making travel arrangements, setting appointments, organizing meetings between executives of the company and potential or existing clients

Software and Skills

Software: Excellent in Windows Vista/XP, Windows 7, Microsoft Word, Microsoft Excel, Microsoft Power Point, Meridian

Skills: Strong organizational, leadership, telecommunication and customer service skills, as well as written, verbal, and interpersonal skills, detail oriented, and adaptable to various situations

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