Customer Service Manager

Profile

Hard-working, motivated individual who has successfully balanced the many demands of being both a student and scholarship athlete with achievements both on the field of play and in the classroom. Proven track record of leadership, practice in athletics and on the commercial side of sporting events. Hands on knowledge in retail settings and work experience enhancing skills in customer/client relations.

Education

University of Charleston, West Virginia Expected Graduation: May 2012

• Bachelors Degree in Communications expected in May 2012

• Earned and maintained a football scholarship at the University of Charleston

Leadership Experience

• Captain of University of Charleston’s football team- selected unanimously by teammates and coaches after only two years at the University as a demonstration of their respect for my work ethic and leadership skills

• Assistant Coordinator at NFL’s Owen Schmitt’s Youth Summer Football Camp

• Career Center, Team Lead Volunteer

• Peer Educator, worked with the first year students regarding opportunities for community involvement

towards fulfilling the university’s mission statement.

• Community Service Chair, Student Class Council

Professional Practicum / Internship

Marketing Department, Charleston City Hall Spring 2012

Internship as Special Programming Coordinator

• Attended weekly staff meetings, assisted in creating publicity plans and public relations tactics, managing a $20,000 budget, and allocating funds

Mayor’s Office, Charleston City Hall Fall 2011

• Conducted a detailed analysis and made a formal report of recommendations for improving how the city informs and communicates with constituents about services and events of its Parks and Recreational Department.

Work Experience

City of Charleston West Virginia Parks and Recreation Department January 2008- present

• Recreational Aid: working daily with the children and adults to maximize their experience in the City of Charleston community and recreational centers.

• Assuming the responsibilities and performing as necessary for special events, programs and facilities for people using various venues including centers and parks.

Extended Enrichment Day Program January 2007- January 2008

• Instructional Aid: supervised children at an after hour school program; trusted with responsibilities by the head of staff to design and implement activities in safe and proper manner, served as a role model for children.

Athletes Foot June 2005-January 2007

• Assistant Manager: applied my skills in stocking, customer service, labeling, and managing inventory and scheduling staff.

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