Administrative Assistant Manager
Resume:
KAREN FROST
**** ***** ****** ****, #***, Lewisville, Texas 75067
**************@*****.***
CORPORATE SOCIAL RESPONSIBILITY DIRECTOR / COMMUNITY RELATIONS DIRECTOR
QUALIFICATIONS SUMMARY
Accomplished and hands-on professional, with comprehensive experience and commendable strengths in successfully implementing and delivering strategic goals, aligned with organizational missions, vision, and values. Equipped with strong background and expertise in project and event management, as well as teaching and training, public and community relations, key partnerships, and communication. Skilled at consistently achieving organization’s objectives through personal determination and top-level volunteer leadership recruitment. Well-versed in monitoring and ensuring active compliance with law, ethical standards, and international norms. Armed with uncompromised commitment to delivering exceptional service balanced by the highest degree of integrity in all relationships and transactions.
CORE STRENGTHS
Program Development and Implementation
- Successful background in forming and maintaining strategic partnerships with American Red Cross, Habitat for Humanity, National Rifle Association, Voluntary Organizations Active in Disasters, State Citizen Corps, State Medical Corps, State Fire Corps, State Neighborhood Watch, Be Ready Utah campaign, Community Action Coalition, and Community Food Banks; boosted community presence and assigned volunteers to appropriate service opportunities.
- Outstanding achievements in bringing more than 4,193,600 pounds of food for local food banks in 5 consecutive years by maximizing marketing and organization for Scouting for Food.
- Recognition as major contributor in achieving “Good Turn for America” Award for the first time in the history of Utah National Parks Council.
- Best organizational approaches in arranging and coordinating successful Cub Scout Day Camp with more than 16, 600 in attendance.
Leadership and Training
- Displayed solid adeptness in ensuring appropriateness and availability of training provided by establishing and supervising the Health and Safety Committee areas.
- Exemplified skills in developing and implementing first aid, CPR, blood borne pathogen, automated external defibrillator, American Red Cross instructor trainer, wilderness first aid, and multiple National Rifle Association classes on a regular basis to the council; significantly reduced cost through courses offered.
- Demonstrated expertise in enhancing Scouting’s public exposure in communities by presenting activities in full-page layouts and feature stories as well as working closely with local newspapers and television stations.
- Enhanced articulate interpersonal aptitude in introducing and fostering Life to Eagle Training for youth, parents, and Scout leaders to roundtable.
- Showcased effective skills in partnering, coordinating, developing and engaging community members with various community activities through collaborative efforts with Rotary Club, Chambers of Commerce, Kiwanis, American Red Cross, Habitat for Humanity, State Volunteer Organizations Active in Disasters (VOAD), National VOAD, and state-wide food banks.
- Functioned as a Camp Director; provided hands-on supervision to a staff of 48 direct reports.
- Fulfilled the role of the Senior District Executive; handled and oversaw more than 1500 volunteers responsible for the supervision, training, quality program assurance, records and reports, support and large activities.
- Developed, led, and monitored a core group of more than 50 individuals accountable for various committees and advisory boards.
- Acted as Chamber President; aided apathetic board of 17 to become a powerful community group with intent and purpose.
Community Involvement and Unit Organization
- Tactical direction in increasing Unit growth from 280 to 340 units, significantly augmented youth enrollment rate from 3,640 to 4, 920.
- Expertise in utilizing a full nominating committee in selecting district leadership from 2006 to 2009, resulting in increased number of registered District Committee members from 61 to 152 as well as Commissioner Staff from 30 to 148 with monthly visits.
- Proficiency in preparing and implementing outlay and boundaries for the development of 4 districts out of 3 while ensuring well-trained staff prior to spilt.
- Formed productive and continuous organizational relationships with Chambers of Commerce, American Red Cross, Habitat for Humanity, National Rifle Association, Emergency Care and Safety Institute, State Volunteer Organizations Active in Disasters (VOAD), National VOAD, and state-wide food banks/pantries.
Financial Management and Functions
- Key contributions in increasing funds for Friends of Scouting from $104K to more than $249K along with improvement in positive partnerships and public relations as well as development of strong volunteer leadership from 2005 to 2012.
- Notable accomplishments in presenting self-sustaining and revenue-generating district activities for the council.
- Provided detailed oversight in controlling the annual budget worth more than $200K.
- Handled the inventory control and management of program materials.
RELATED EXPERIENCE
BOY SCOUTS OF AMERICA, UTAH NATIONAL PARKS COUNCIL: OREM, UT 2006–2012
Senior District Executive
Utilized superior interpersonal and communication skills in establishing and cultivating partnerships with various individuals, resulting in improved community relations and public relations. Leveraged expertise as operational leader in directing the entire service area consisting of 4400 youth and 356 units; served as council health and safety advisor for 79,000 youth and 60,000 adults. Functioned as advisor for various groups, namely the First Aid/CPR Committee, Shooting Sports Committee, Aquatics Committee, Caving Committee, and Climbing Committee. Handled the recruitment and training of instructors as well as the development, and facilitation of classes for related courses throughout the year. Provided keen oversight in managing and elevating accounts for budgets pertaining to more than 50 events. Displayed strong leadership capabilities in mentoring and supervising volunteers for district and council positions throughout communities in southern half of Utah.
Key Achievements:
- Conceptualized innovative ideas in creating structure outlay of committees as well as strategic plan for succeeding years.
- Successfully raised more than 4, 193, 600 pounds of food for food banks and pantries across Southern of Utah through development of innovative and sustainable plan.
- Identified and delivered new opportunities for meaningful service, benefitting diverse communities in Central and Southern Utah by working and forming strong rapport with businesses, non-profit organizations, and the private sector.
- Accelerated business performance by producing a minimum of $200K annually for fundraising fare share allotment.
AMERICAN RED CROSS: JOHNSON CITY CHAPTER, TN (SOUTHERN REGION) 2005
Interim Executive Director
Closely supervised, evaluated and monitored finance while checking and tracing missing funds. Ensured accurate documentation of instructor and class records. Coordinated chapter services and administered the preparation for transition to Community Presence. Organized and facilitated classes and community services by recruiting and training volunteers. Promptly addressed issues concerning community, volunteer, and donor relations, such as mismanagement and trust violations in previous staff, utilizing relationship building expertise.
Key Achievements:
- Improved Community Presence initiative by proposing long-term sustainability in the community while working collaboratively with Southern Region.
- Established and regained relationships among volunteers by providing empowered communication, exemplary assistance and service.
- Enhanced and sustained open communication with the public by effectively promoting “One Red Cross touching every community”.
- Assumed numerous roles, including American Red Cross chapter volunteer, authorized provider representative, instructor trainer, instructor, and DSHR member (DSHR 68474); deployed to and provided outstanding assistance to 5 counties in Southern Mississippi as Shelter Operations Manager following Hurricane Katrina and as Mass Care Administrative Assistant after the American Samoa earthquake and tsunami.
OTHER EXPERIENCE
FRONTIER HEALTH: JOHNSON CITY, TN 2005
AMERICAN RED CROSS: MOUNTAIN EMPIRE CHAPTER 2005
First Aid / Cardiopulmonary Resuscitation (CPR) Instructor
JOHNSON CITY SCHOOL DISTRICT: JOHNSON CITY, TN 2002–2005
Substitute K–12 Teacher
EDUCATION
East Tennessee State University, Johnson City, TN
BACHELOR OF SCIENCE IN INTERDISCIPLINARY STUDIES
With Concentration in Organizational Behavior and Management, Cultural Diversity, Marketing, Public Relations, Team Building and Leadership, and Organizational Leadership
PROFESSIONAL DEVELOPMENT
FEMA Course Records:
Emergency Manager: An Orientation to the Position - Introduction to Incident Command System, ICS-100
Deployment Basics - Special Events Contingency Planning for Public Safety Agencies - Diversity Awareness
The Role of Voluntary Agencies in Emergency Management - Fundamentals of Emergency - Emergency Planning
Leadership and Influence - Decision Making and Problem Solving - Effective Communication
Volunteers Development and Management
AWARDS
Presidential Call to Service Lifetime Service Award - Adult Religious Award - Commissioner’s Key - Cubscouter Award
Scouters Key Award - Scouter’s Training Award - National Boy Scouts of America Chief Scout Executive Circle
Professional Scouter Award - Honors Fellowship Award
PROFESSIONAL AFFILIATIONS
American Red Cross Health and Safety Committee and National Disaster Worker
Shelter Operations Manager Southern Mississippi Hurricane Katrina
Administrative Assistant American Samoa Tsunami Earthquake
Rotary Member, Rotary Club Board Member, International Convention Hosting Committee and Club Secretary
Spanish Fork Chamber of Commerce and Board of Directors
Chamber of Commerce Vice President and President
Wood Badge Permanent Patrol Leader
State Citizen Corps Committee
State Volunteer Organizations Active in Disasters (VOAD) Committee
National VOAD Convention Hosting Committee
Emergency Care and Safety Institute Instructor, Instructor Trainer, and Training Center Director
TECHNICAL SKILLS
Microsoft Office 1997-2012, Publisher, Social Media, Blogging, and DoubleKnot
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