Customer Service Truck Driver

ALEX J. REDMOND

**** ******* **** **** ******* Number: 713-***-****

Fresno, Texas 77545 email: *************@*****.***

PROFESSIONAL SUMMARY

Truck Carrier Operator with 5 years of experience delivering freight from state-to-state providing an efficient and perfect driving record. Presently, seeking a flourishing position where extreme challenges and outstanding opportunities complement my abilities in the following areas:

 Experienced CDL Operator (Class A)  Licensed HazMat Endorsement Operator

 Exceptional Safety Record  Licensed Triple / Double Endorsement Operator

 Licensed 10k Forklift Driver  Licensed Tanker Endorsement Operator

 Experienced Convoy Truck Driver (Driving outside wire convoy)  Consistently meeting customer and company standards in a safe and timely manner.

 Interpersonal Management Skills  Inventory Management Skills

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CERTIFICATION

07/2005 Certificate, Commercial Drivers License (CDL) Class A Dallas, TX

07/2005 Certificate, HazMat License Endorsement Dallas, TX

10/1996 Certificate, Regional Management Class, Hamburger University Chicago, IL

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EMPLOYMENT HISTORY

12/06-Present KBR Halliburton Tikrit, Iraq

Specialized Heavy Truck Driver

 Responsible for reporting to, receiving and executing job requirements from the Foreman in charge.

 Maintain and validate the proper work orders, documents, and instructions to meet scheduled work activities in a safe and timely manner.

 Operate company vehicles to transport materials, tools, and equipment to designated locations.

 Load and unload vehicles while observing and following all safety regulations to meet the standard company policy.

04/06-11/06 Federal Express Corporation (FedEx-Freight) Dallas, TX

Driving Apprentice / Dock Associate (4/06-Present)

 Responsible for reading shipping documents, counting pieces of freight and physically moving freight to the proper location on dock.

 Manages and trains the new employees to physically load and/or unload general commodity freight which varies in shape, size and weight.

 Comply with D.O.T. and any other driver required regulations or laws.

 Handle freight by using material handling equipment such as; 2-wheel hand trucks, drum trucks, 4-wheel cart and other handling equipment or manually as needed.

 Performs daily safety inspections and documentation of equipment required by the D.O.T., company and any other federal, state or local regulations.

07/05-04/06 P.A.M. Transportation Services Inc. (P.A.M. Transport) Dallas, TX

Class A-CDL Truck Driver

 Monitored truck performance and maintained routine maintenance.

 Transported required freight to designated locations in a timely and secure manner.

 Transmitted freight via local and state-to-state runs using the computer navigation system.

 Responsible for securing cargo and efficiently meeting every scheduled delivery.

 Practiced cautious safety and driving techniques, maintaining a productive and faultless driving record.

11/04-05/05 New Era Life Insurance Companies (Contract) Houston, TX

Customer Service Representative

 Received up to 40 daily calls to assess Annuity policy status.

 Processed quality insurance records and identify / resolve discrepancies.

 Reviewed process specifications and update the client database daily.

 Evaluated document accuracy ensuring contractual compliance.

 Analyzed data for processing insurance policies.

7/03-8/04 Cendant Mobility (USAA Insurance Company) Dallas, TX

Real Estate Coordinator (12/03 – 8/04)

 Responsible for analyzing customer needs in financial status and providing relocation counseling.

 Successful in generating revenue and positive service evaluations.

 Managed and maintained all assigned customer information on a computer database and manual logs.

 Performed customer follow-ups on referrals and mortgages, while monitoring the progress.

Senior Administrator Representative (7/03 – 12/03)

 Supported an extensive planning process by reviewing, arranging, and monitoring real estate resource requirements.

 Assist the Real Estate Coordinator in final preparation and organizing the weekly schedule while implementing scheduling changes.

 Maintained real estate processes and procedures for tracking customer files.

 Generated reports, presentations, spreadsheets and graphic metrics.

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EDUCATION

2003-2004 Real Estate Courses, Cendant Mobility Realtors; Dallas, Texas

1990-1993 Southwest Texas University, San Marcos Business Management studies

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ADDITIONAL TRAINING

Microsoft Windows 95, 98, XP MS Office – Word, Excel, PowerPoint File-Maker Pro

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