Customer Service Representative

Professional Summary

Core Qualifications

Experience

Hiral Patel

*** ******* *** **

Concord, NC 28025

Phone: 704-***-****

E-Mail: ********@*****.***

Dedicated customer service representative with motivation to maintain customer

satisfaction and contribute to company success. Personable and responsible Cashier

with 5+ years of experience working in fast-paced environments. Solid team player

with great positive attitude.

• Conflict resolution

• Strong organizational skills

• Creative problem solver

• Excellent communication skills

• MS Windows proficient

• Fast learner

• Courteous demeanor

• Energetic work attitude

• Cash management

• Shipping and receiving

September 2006 to

Current

American Red Cross

Charlotte, NC

Lab technologist II

Achieved departmental goals and objectives by instituting new processes and

standards for Laboratory.

•

• Demonstrated ability to lead and motivate outstanding healthcare teams.

Maintain, edit and revise computer and manual records to assure accurate

record keeping.

•

Recognize testing irregularities, identify the cause, determine the solution and

resolve the problem or refer it to appropriate level.

•

May 2005 to

March 2007

Old Time Pottery Inc

Charlotte, NC

Cash Assistant

Managed accounting operations, accounting close, account reporting and

reconciliations.

•

Performed debit, credit and total accounts on computer

spreadsheets/databases, using specialized accounting software.

•

• Addressed and resolved non-routine, complex and unexpected variances.

Assisted in all areas of administrative work including data entry, receptionist

duties, file organization, research and development.

•

November 2004 to

April 2006

Quiznos sub

Hickory , NC

Shift Supervisor

Education

Responsible for daily set up of five stations. Trained kitchen staff on proper use

of equipment, food handling, and portion sizing.

•

• Accepted payment from customers, and made change as necessary.

• Answered telephone calls and responded to inquiries.

• Assisted in maintaining preparation and service areas in a sanitary condition.

Checked temperatures of freezers, refrigerators, and heating equipment to

ensure proper functioning.

•

• Checked the quantity and quality of received products.

• Ensured food was stored and cooked at correct temperature

2002 B.P.Baria Science Institute

Navsari, Gujarat, India

Microbiology

B.S

Contact this candidate