Manager

Judith A. Stall

*** ****** ******, **********, **** 45177 937-***-**** c 937-***-**** *********@*******.***

Attributes

• Regarded as an effective, innovative, result producing, and humane leader.

• Extensive and meaningful experiences in such areas as management, staff supervision, training, sales account management and fund raising.

• Considered to be a strong and effective communicator in both oral and written forms. An adept problem solver, able to organize and solve difficult issues, perceptive and intuitive.

• Strong and dedicated work ethic; enjoys interacting with diverse groups.

• Proven ability to work with all support areas of an organization.

• Ability to multi-task and be flexible while maintaining a professional demeanor.

• Strong interpersonal skills. Ability to lead and motivate a staff. Possesses decision making skills.

Professional Experience

12/04-Current L2 Marketing Research, Inc., Centerville, Ohio

Call Center Manager, Project Director, Human Resource Manager

• Responsible for the following types of research—qualitative, quantitative, mock trials, intercepts and product placement.

• Responsible for operation in owner’s absence.

• Responsible for hiring

• Responsible for training .

• Established and maintained client relationships, contacts and information

• Determined employee schedules to maintain quotas; met “peaks and valleys” of the flow of research.

• Bid on all incoming jobs; established and encouraged new sales and leads.

• Coordinated all yearly reviews.

• Developed a supervisor communication journal to improve consistency.

• Established the yearly goals for the company and time frame for implementation.

• Responsible for billing-QuickBooks.

10/02- 12/04 Hillsboro City Schools, Hillsboro, Ohio

Substitute teacher K-12. Special and regular education classes.

• Maintained Curriculum plans for various subjects and grades

• Implemented disciplinary structure

1998–2002 Alliance Research/Catalina Marketing, Huntington, WV

Director of Data Collections

• Successfully maintained the daily operations of the Data Collections Center.

• Mentored and developed the staff by coaching, counseling and providing consistent feedback on performance. Created and initiated opportunities for staff development.

• Responsible for 360 reviews for 22 support staff. Made recommendations for promotions and raises.

• Handled employee disciplinary issues for support staff and 320 on call employees. Each situation was handled in a professional manner while maintaining objectivity and impartiality. Ensured adequate staffing to meet the daily needs of the client surveys.

• Ensured quality by maintaining a high level of proper training.

• Maintained confidentiality of clients.

• Promoted equal employment.

• Worked on special projects/ reports providing statistical and management data while accomplishing the set goal/goals.

• Ensured a safe environment.

7/98 –10/98 Alliance Research/Catalina Marketing, Huntington, WV

Human Resource Manager, Generalist

• Responsible for training, recruiting and retention of 300+ on-call employees.

• Initiated an orientation program to acclimate new employees.

• Compiled wage surveys and organizational records including turnover and absenteeism.

• Represented the company at all hearings and investigations.

• Maintained payroll, quotas, etc.

Education

University of Akron, Akron, Ohio

Bachelor of Fine Arts (Magna cum Laude)

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