Customer Service High School

STEPHANIE L. DELGADO

* **** ***** ***. ** Schenectady, NY 12306

646-***-**** * ********@*****.***

OBJECTIVE A position which will provide experience and future opportunities for a well-qualified, hardworking, passionate individual.

EDUCATION/TRAINING AND DEVELOPMENT

Ellis School of Nursing Schenectady, NY

A.A.S. Nursing Part-Time Evening/Weekend Program

September 2011-September 2013

SUNY College at Oneonta Oneonta, NY

Bachelor of Science in Biology, Minor in Chemistry and Business Economics

Graduation date: December 6, 2009

GPA 3.51

Fort Hamilton High School Brooklyn, NY

High School Diploma June 2005

Above 90 on all regents exams

Recipient of the Regents, Marty Golden, & Honors Certificates

SKILLS:

A thorough understanding of chemical reactions and structures, human anatomy, economic curves and graphs

Five years of laboratory experience

Ability to use software such as Microsoft Office, iWorks, EMR, STAR Navigator, KCI Express

Seven years of Customer Service experience

Medical terminology proficient

Ability to work independently or as a team

Moderately fluent in Spanish

ACTIVITIES:

Marketing Club (Fall 2006-2009)

Health Professionals Club (Spring 2006-Fall 2009)

Intramural Sports League (Spring 2006-Fall 2009)

Oneonta State Emergency Squad (Fall 2006-Spring 2007)

Pending CPR Training

VOLUNTEER WORK

Lutheran Medical Center September 2010 - Present

Volunteer

Responsibilities include, but not limited to, filing patient charts, and transporting patients to different units of the hospital.

Breast Cancer Walk October 2010

Registration

Walker registration, and donation collections.

EMPLOYMENT HISTORY

Lutheran Medical Center November 2010 - Present

Ward Clerk 1199 Union

Perform tasks such as overlooking patient charts, handling and preparing correspondence, keeping accurate and up to date records, transcribing dictation, and completing insurance and other medical forms to ensure the unit runs smoothly.

Organization of different events held throughout the unit

Circles Restaurant Brooklyn, NY May 2006 - Present

Shift Manager (~15 staff members)

Overlooking a team of fifteen employees to ensure proper Customer Service

Analyze different documents that hold records of bills (paid and due), as well as handling money that is received by both vendors and customers.

Opening and closing restaurant at beginning or end of shift.

Nanny May 2009 - Dec.2010

Hampton Bays, NY

Care of a newborn which included creating a schedule to insure overall well-being for baby

Personal assistant to the mother; scheduling appointments, personal shopper, and assistance in daily activities.

Blockbuster Entertainment 2005

Sales Associate

Excellent Customer Service experience

Assistance in sales and rentals to customers

Cashier duties

Stock and organization

CAMBA September 2004 - June 2005

Program Assistant

After-school teacher’s assistant to a large fourth grade class (~25 students)

Development of daily lesson plans which included homework help, physical activities, arts and crafts, etc.

REFERENCES: Available upon request.

Contact this candidate