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Project Manager Executive Assistant

Tampa, Florida, 33626, United States
April 06, 2012

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Tammy Ancarrow 813-***-**** Tampa, FL. *****


To obtain a business support position that offers the opportunity to maximize my skill-set,

harness my drive and determination to do excellent work, and exceed expectations.


March 2009 – Present Bank of America Tampa, FL

Home Loans & Foreclosure Review

Administrative Assistant III

Provide Business Support structure and flow for a team of 650 people

Resident expert for contractor onboarding and support systems

Give direction, information and support to a management team of 50, keeping

business support processes flowing smoothly

Train new managers on business support processes and procedures

Responsible for detailed weekly headcount reporting

Maintain databases to track information for a team of 650 people and provide

specific information to Senior Management

• Compile and track data on multiple business support projects as needed

• Research issues, compile data, and provide reports to Senior Management

• Main point of contact on site - to provide information, clarification and problem resolution

• Partner with other teams to smooth out business processes (i.e. Access issues;

Phone changes; Internal moves)

Manage access restoral when needed to ensure the impact to productivity is minimal

Work with Senior Management and lead on projects as needed

February 2006 – November 2008 Regions Bank Tampa, FL

Wealth Management Division

West Florida Business Support Coordinator

Business Support Lead for the West Florida Private Banking Team

Managed office operations and processes

Supervised (4) Administrative Assistants

Created & maintained a variety of financial reports and analyzed data

Provided problem resolution to high profile clients

Arranged & attended monthly sales meetings & prepared power point presentations

Point of contact for office operations. Provided information and gave direction to staff as needed

Compliance Liaison – Worked directly with Corporate Compliance

- Distributed and clarified information to my team – gave direction and explained expectations

- Ensured required compliance courses were taken annually by all

- Provided Training to new Managers on client file setup and corporate compliance regulations

- Went site to site to audit high risk client files and identify issues to be corrected prior to corporate audits

November 2004 – December 2005 Granite Services Tampa, FL

A General Electric Affiliate

Senior Executive Assistant

Assisted CEO & CFO in daily tasks as needed

Managed calendars – organized and coordinated meetings and made all arrangements

Handled international & domestic travel arrangements and expense reporting/reconciliation

Created charts and PowerPoint presentations as needed

POC for International offices - processed necessary legal documents to do work in other countries

Planned Monthly Board of Directors and Business Review Meetings

Office POC for other administrative personnel & Executive Team

Project Manager on 1st floor construction project. Conducted meetings and negotiations with

contractors and vendors and completed project on time and under budget

1985 – 2004 (14 years) MCI Telecommunications Tampa, FL

Executive Assistant III

Supported the Director of Operations

Monitored emails and phone calls as well as gave information and direction to the team

when needed

Managed calendar; Made travel arrangements & Reconciled expenses

Created and maintained various weekly and monthly reports

Planned meetings and negotiated rates to include all aspects of an event

1988 – 1991 MCI Telecommunications Reston, VA

Executive Assistant III

Supported the Vice President of Eastern Region Operations

Managed calendar; Made travel arrangements & Reconciled expenses

Compiled and maintained various weekly and monthly reports

Delegated to and supervised lower level administrative personnel

Planned large, out of town meetings & award ceremonies (i.e. hotel selection,

menu’s for all meals, and negotiating all related costs)

Total time with MCI – 19 Years (1985 thru 2004)



Extremely organized - Managing both time & the environment to maximize productivity

Able to prioritize and multi-task with ease

Great at anticipating needs & working proactively

Independent thinker/worker, requiring no supervision

Very task oriented and results driven

Superior attention to detail

Excellent negotiator

Strong work ethic

Excellent oral and written communication skills

Proficient in Microsoft Office Suite; Lotus Notes & Microsoft Outlook; Typing – 75 WPM

References available upon request

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