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Supply Chain Manager

San Francisco, CA, 94110
August 04, 2012

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Neill Knox

**** **** ******,

San Francisco, C.A. 94110

Cell: 1-415-***-****


** ***** ******* ** ****** supply chain management within the high-tech and renewable energy sector.

I provide leadership and drive results. Proven at delivering against targets in innovative, technical and customer-focused environments.


Start-Up experience – Driven and committed. Strategic thinker. Hands-on doer.

Operations tactical delivery - Analytical and detail oriented.

Strategic planning and long term product forecast development.

Global management of Contract manufacturers.

Supply Chain - Sourcing, supplier performance and benchmarking.

Change management and process development.

Management of technical and quality issues.

People management and team building – Leading, contributing and facilitating.

Customer facing operations planning and account management.

Eco Power Design, LLC

Operations Director Nov '10 – Jul ‘12

Building a business for renewable energy start-up. Business plans, budgeting and financial planning. From the Ground-up product and process development. Responsible to deliver a world class cost effective supply chain for a highly reliable product.

Fresh thinking on many established Operations and engineering practices.

Business Information System design.

Still delivering with small team and small budgets.

Apple Inc.

Global Supply Manager Mar ‘10 – Nov '10

Working with a diversified supply base across multiple cutting edge technologies. Driving cost, quality and time to market for range of products. Delivering against tight deadlines and compressed schedules. Negotiating with an international supply base.

Cost and Capacity negotiations.

New product introduction planning as well as cost mitigating 'End of Life' plans.

Oracle / SUN Microsystems

Customer Fulfillment - Site Operations Manager July '07 – March ‘10 Managing a team to optimize supply and demand across North America and APAC. Responsible for KPI's driving customer satisfaction and maximum revenue attainment. My team worked with the supply base and customers to maintain predictable deliveries and short lead-times.

Predictable revenue attainment Qtr after Qtr.

Delivered consistently to metrics/KPIs.

Streamlined customer delivery escalation process.

Sun Microsystems

Customer Relationship Manager June '05 – July '07

Account team for elite customers in the Telecommunications Industry. Ensuring operational performance is meeting or exceeding customer goals and expectations. Participating in Supply chain design, technical escalations and RFQ proposals.

Reduced lead-time on key customer supply chains by 30%.

Negotiated Master OEM supply agreement.

Managed complex quality issue, resolving competing engineering data and repair loop issues.

Forecast Planning Manager Dec. '03 – June '05.

Worked directly with the marketing and sales organizations to develop the operational plans and forecast volumes. Ran analytics driving practical adjustments to lead-times and upstream supply chains.

Managed complex products through various PLC stages.

Facilitated six-sigma project driving savings of $3m through enforcing process discipline.

Supply Base Manager - PCB/PCBA Jan.'02 – Dec. '03

Accountable for cost, quality, availability and time to market. Covered a broad range of commodities related to high-end server technology. Managed all aspects of the relationship - commercial & technical.

Managed spend of $250m per/year.

Delivered Dynamic bidding driven savings of $15m.

Managed through several site/supplier product transitions.

Project Manager - Supply Chain Management May '00 – January '02

Developed the business requirements, functional architecture design and change management strategy for the implementation of supply chain planning software.

Implemented tools and developed new business process.

Coordinated change management, designing and delivering the training for 300 users globally.

Senior Buyer – Storage Products June '97 - May '00

Managed direct procurement activities for a set of storage products at a global level. Working within strict process guidelines and tight inventory goals.

Implemented early vendor managed inventory.

Extensive use of ERP and Web-based inventory management tools.


Keen golfer. Also keep fit playing soccer and skiing.


Business Studies. 1991 - 1995

Other Honours : Sir William Darling Memorial Prize for Academic and sporting achievement.

Edinburgh University Football Club Captain

A Member of the Edinburgh University Sports Bursary Program.

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