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Customer Service Sales

Location:
El Paso, TX, 79936
Posted:
August 20, 2012

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Resume:

Phillip Mora

**** ****** ****, ** ****, TX, *****, 915-***-****, ********@*****.***

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Objective:

Seeking for a position that has opportunities for advancement, where I can bring my strengths to help the company grow and reach the goals set forth for me. I am looking to apply myself to the fullest with a job that I can make into my career.

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Work Experience:

El Paso Electric

Customer Service Rep. 05/2012-Present

Assist customers with any account related activities, such as starting and stopping service, going over the bill with them, and granting extensions on bills as needed.

IAS-Integrated Airline Services

Ramp Agent 3/2012-6/2012

Loading and unloading of the DHL cargo planes.

The Results Company- XM (IB &OB), GE

QA, Mentor, and Supervisor From: 5/2011-12/2012

I listened to and graded calls taken by the customer service agents on the phones. I was also a supervisor for GE, in which I coached agents in selling credit card protection to customers calling in to activate their credit cards.

ACS- Affiliated Computer Services- Sprint

Sales Manager From: 9/2009-02/2011

I coached agents on how to sell sprint services and add-ons to sprint customers. I also mentored a team of sales agents, showing them how to use the system and how to assist customer service agents in selling the product.

GC Services

XM Radio From: 4/2009-9/2009

Answered phone calls to assist customers on setting up services and I also answered calls for the cancelation department and was trained on how to keep the customer from canceling…

Alorica

Customer service/ Billing From: 12/2008-4/2009

A customer service position in call center for AT&T I assisted customers over the phone with billing and account questions.

ACS- Affiliated Computer Services- Sprint

Customer service/Technical support /Mentor From: 10/2007-11/2008

Assisted customers over the phone with billing issues, sold services, and technical support. Also mentored for new hires showing them how to use the system and how to assist customers and sell.

Albertsons

Cashier/ Stocking From: 2/2007-10/2007

Tend to customers assisting them with looking for groceries and ringing up the merchandise they buy..

Education:

UTEP-University of Texas at El Paso

Basic Studies

EPCC- El Paso Community College

Basic Studies

Montwood High School

GPA: 3.0

Skills:

Fluent English/Moderate Spanish, type 30 wpm, excellent 3 years experience customer service and 1 year in a sales managerial position. I also have experience in handling cash in retail or sales position. Confident and Creative, Excellent interpersonal and verbal communication skills, answered phones, filed, faxed, entered data, and excellent organization skills. Computer skills: Microsoft word, excel, power point, internet.



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