James (Jim) Pitchford

****-* *** ******

West Point, Ky. 40177

Contact info: Home and cell number: 502-***-****

Fax Number: 502-***-****

E-mail: znc3qe@r.postjobfree.com

Resume of James Pitchford

OBJECTIVE:

To obtain a position with a reputable company. Though my most immediate experience

has been in Quality Assurance as a Quality Engineer I also have over 25-years experience

in Quality Control as an inspector, technician and as a manager filling in for the Quality

manager while traveling or on vacation. I also have experience as a business owner, as a

retail department store manager and assistant manager. I feel I offer any company a variety of talents and experience. The most common being constant contact and working

with the most important asset for any company the customer. I have worked as a problem/solver for customers in various fields. Manufacturing, retail and real estate.

EXPERIENCE:

Select Media Services-LLC- 1685 Boggs Road. Ste. 400 Duluth, Ga. 30096

Supervisor: Leslie Long 502-***-****

Position: Store MErchandiser

I work part-time servicing magaiznes at 2-Kroger stores in Elizabethtown Kentucky, and

any additional locations that are available for me. I service maagazines and books for this

company. I started on April10, 2010 and presently work for this company as well as working

for my owned real estate company listed below, again part-time.

R&J Real Estate Investments/Concordia realty Louisville Ky. November 2002 to present. December 2005 to present full-time.

I owned and operate this company as a dual company. Having my real estate broker’s license in Kentucky I owned and operated Concordia Realty as a real estate brokerage firm. This company listed, sold and managed properties. R&J Real Estate Investments

bought properties in my name and a partners name, some were rental and some were sold for profit. However, all transactions were managed by Concordia realty. I still own and operate 8-pieces of rental property in the Louisville Kentucky area. I have closed Concordia realty as a company and just own and operate R&J Investments due to the costs of maintaining my license and the downturn in the real estate market.

DANA INC. Dry Ridge Ky. 41035 March 2007 to May 2008

Quality Engineer (Company down-sizing)

Utilized the PPAP and APQP approval process for new program approvals for

both Ford and Chrysler. Followed new launches and trial builds for E/C’s. This also included design of FMEA’s, control plans, First piece inspection sheets (FPIS), and all customer requirements for full PPAP package submittals.

Responsible for containment, root cause/problem-solving activity, counter-

measure activity and verification of customer rejects using the 8-D process.

This also included up-date of FMEA’s and control palns and other necessary documentation within the QS, TS requirements.

Used such problem-solving tools as brain-storming, fishbone, pareto analysis,

Process mapping and other tools with identification of problems and collection of data for verification of these problems.

ISO 9001, QS9000 and TS 16949 documentation and certification

Experience in standardizing and implementing work-instructioins and training operators and quality personel at the start-up of a new process.

Championed team concept in organizing and establishing new programs. Working with various engineers, design, sales, quality, purchasing, customer service, IT department and outside vendors to ensure a smooth start-up of new programs.

DJ/NYPRO Louisville Ky. 40258 March 1992 to October 2005

Quality Engineer-Laid-off (company sold and down-sized), company has since closed. Nature of business was plastics, injection molding.

Responsible for interaction with customer as a company liaison. When there was a problem they called me. This was automotive and I worked with such customers as GM, Ford, Chrysler, Stant, Visteon, Toyota, JCI, TMI, Webasto,

ITW and many more.

Used such problem-solving tools as 8-D problem analysis, 5-whys, brain-

storming, fishbone, pareto analysis, MRB-process, process mapping, etc.

Utilized the PPAP and APQP process for new program approvals for both

Ford and Chrysler. Used the provisional/final approval process for Toyota and Toyota suppliers such as JCI and TMI. Followed and planned processes for new launches and trial builds for E/C’s. This also included design of FMEA’s, control plans, first piece inspection sheets, job-folder design, and submitted all customer requirements for PPAP submittals and approvals. I also up-dated FMEA’s, control plans and other documentation as necessary after completion of problem-solving activities. This was necessary to meet QS and TS requirements.

Responsible for controlling customer data as provided in SPR-reports. This rated the level of customer satisfaction in delivery, quality, prototype and service orders. I helped DJ/Nypro achieve the quality PPM award for 3-consecutive year with Toyota. A goal of exceeding expectations of a PPM of under 50.

QS9000, ISO9001, TS16949 documentation and certification.

Experience in standardizing and implementing work-instructions, developing new processes and design of new processes, training operators, all at start-up of new customer launches. Also responsible for supervision of employees who performed sorting activities, quality supervisors, sand outsourced sorting companies.

Fill-in for Quality Manager upon his absence for vacation or while traveling.

My biggest achievement and greatest strength in my opinion was understanding and meeting customer expectations. As quality engineer within the Toyota Tier I group I was able to receive rewards from Toyota through hard-work and good

customer relations in the area of PPM rewards. For 4-years DJ received an award for the quality group of exceeding our PPM expectations of 50-PPM for the year.

PRESCOTECH, INC. Louisville, Ky. Sept. 1989 to 1992

Quality Technician/Inspector

Performed 100% layouts, and capability studies for external & internal customer

Completed numerous job-folders, inspection sheets, and had hands-on involvement with the customer and production floor employees.

Worked both 1st and 2nd shifts. Responsible for start-up inspection when a press started-up.

Responsible for final piece inspection.

Performed incoming inspection.

Trained in the use of micro-vu, comparators, CMM, calipers, micrometers, etc.

Performed gage R&R’s.

Quality department contact for 2nde shift.

Filled-in for quality manager in his absence. Worked 1st shift during that time period. He was absent often for travel, death and sickness in family.

INDIANA ARMY AMMUNITION PLANT Charlestown, Ind. 1984 to 1989

Quality Inspector

Inspected explosive charges for the U.S. government.

Weight and sewing of charges were critical and could be deadly to U.S. serviceman.

Inspection criteria used was military standards/ASTM standards, established

current inspection stands by the government in 1941.

Utilitzed ASTM Mil-standard charts.

Inspection methods used were continuous sampling, tightened and normal inspection methods. Roving inspection methods were also used.

Dimeco Variety-Stores have closed Louisville Ky. 1974 to 1983

Store Manager/ Assistant store manager

Opening and Closing of store.

Balancing books, cash registers, reporting sales and profits by utilizing daily, weekly, and monthly cash/profit reports.

Setting up displays and selling merchandise.

Customer service

Store Security

Ordering of merchandise

Hiring and training of employees. Supervising of employees, and scheduling employees.

All responsibilities related to store operation on a daily basis.

EDUCATION:

Butler High school graduated in 1972

Spencerian Business college attend 1972 to 1974. Studies were business administration and accounting, did not graduate.

Weikel real estate school 1978 to 1980. Acquired real estate sales license.

Weikel real estate school a 2nd time 2002 to 2003. Acquire real estate brokers license for the state of Kentucky.

Jefferson Community College (JCC)- attended 1986 to 1993. No degree. I have 77-credit hours at JCC.

ADDITIONAL TRAINING AND EDUCATION:

Past member of ASQ. Have worked and taken ASQ test for certified quality

engineer twice. Would re-establish that certification goal if necessary.

* Quality Problem solving GE, 1994

* Design of Experiments (DOE’s) 2000

* APQP-Planning ASQ-certificate 1996

* CNC-Programming 1992

* L/C Leadership concepts training 1998

* CQE training class March of 2002

* Past member of National and local real estate board of realtors and also local MLS services.

* Past member and officer of KREIA a local real estate investment organization.

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