Manager Customer Service

Kristine K. Andersen

** ********* ****, *******, ** 06095

860-***-**** (h)

860-***-**** (c)

************@*****.***

Profile • Proficient in many areas of Direct Marketing: account management, production, inventory, accounting, job costing, shopfloor control, order fulfillment, print, mail and postage.

• Successfully created training programs, training materials, and documentation.

• More than 15 years of successful experience in software support, account management, and project management with recognized strengths in software demonstrations, implementations, training, problem-solving, testing and documentation.

• Project planning experience and working as a liason between client needs and software developers.

• Worked with hundreds of Direct Marketing companies remotely and on location – assessing their procedures and translating them into successful software implementations.

• Experienced in proposal writing and RFQ

• Skilled in all areas of accounting: Accounts Receivable, Accounts Payable, Purchasing, Postage, General Ledger and Financial Statements.

Employment Streamline Solutions/EFI, San Rafael, CA 2002 – Present

Account Manager/Professional Services

• Managing as many as 40 clients at one time in the areas of mail, print, production and accounting. Responsible for installation, implementation, training and support.

• Assist sales staff with demonstrations via web and in person. Attended many trade shows as a vendor such as Graph Expo and MFSA conferences.

• Helped implement a Discovery process to better serve new customers by having an on site visit by the support team to better know the needs of the new customer.

• QA testing and documentation on all area of the software.

Software Marketing Associates, Rocky Hill, CT

Client Support, Account Manager, Customer Service Manager, Product Manager

• Started in client support for accounting based software package for the Direct Mail industry. Followed by a promotion to Account Manager.

• Customer Service Manager for 3 years. Responsible for hiring, training and managing a team of 4.

• Product Manager – two years experience managing the accounting and presort side of the software. Main liaison between customers and programmers to identify needs and successful solutions.

• Created training programs and materials. Conducted many implementations and training at customer locations and in house.

Education Central Connecticut State University, New Britain, CT

Bachelor of Science: Accounting

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