Manager Engineer

CHARLES R. (CHAD) UHLHORN – NNCDE-CSE *.* & VOIP

**** ********** ***** ****, ** 48085 248-***-**** *********@*******.***

PROFESSIONAL QUALIFICATIONS

I have experience executing and managing multiple, diverse, technical projects, all with time critical constraints, and have contributed substantially to revenue growth for corporate and vendor partnerships. I am a creative problem solver that has the foresight and vision to implement strategic solutions, and to quickly apply them towards dynamic opportunities. Extensive experience in team based and individual solution development, training, project planning, management and execution, as well as the ability to convey concepts and solutions to decision makers at all levels within an organization.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Raytheon Professional Services, Troy, MI 2007-2012

Senior IT/Telephony Specialist

Responsibilities include day to day maintenance and administration of NEC PBX and Contact Center, including CRM, CTI, and e-mail (Exchange and SMTP), and an Avaya Multi-media voice processing system. Planning and implementing Contact Center expansions and upgrades without service disruption or affecting customer SLA’s, while maintaining an above average customer satisfaction rating. Also responsible for inventory, maintenance training and deployment of wireless devices such as air cards, cellular phones, smartphones and tablet devices thru the corporate BES system. Strategized with development group regarding device implementation and courseware rollout utilizing current technologies such as M2M using SS7.

Adea Solutions, Dallas, Tx 2006-2007

Subcontracted Voice and VoIP technician to Black Box Inc.

I executed various installation, service and MAC functions on Nortel Norstar, Meridian (up to and including Option 81C), Succession, and BCM, and their applications such as CallPilot, Symposium, MIRAN, Meridian Mail and Optivity Telephony Manager. I also performed similar work on Siemens HiPath, Aspect, Cisco Call Manager and Avaya systems.

SBC Datacomm, Southfield, MI 2004-2005

Converged Solutions Manager II & Integrated Solutions Executive II

Responsibilities included the design, configuration and sales of voice, data and VoIP equipment. The products sold include Cisco: Call Manager and Unity, Nortel: Succession, Meridian 1, BCM, Norstar, CallPilot, Symposium, and ancillary equipment such as Symon Call Center products, structured cabling, and maintenance products.

Norstan Communications, Columbus, OH 2002-2004

Solutions Engineer III

Responsibilities included Nortel Networks, Siemens HiPath, and Aspect solution design, presentation and training throughout Norstan offices in the United States and Canada. Planning project installations with technicians, programmers, trainers, and end-users.

TAD Technical, Needham, MA 2002-2007

Subcontracted Nortel Networks Certified Voice Design Engineer to General Dyamics

My responsibilities included the design and the implementation support for new and upgraded Nortel Networks voice solutions for both domestic (T-1 based) and foreign (E-1 based) sites. These solutions included traditional PBX as well as pure and converged VoIP systems including the Nortel BCM line.

Nortel Networks, Southfield, MI 2000-2001

District Sales Manager

Responsibilities included business partner and end user sales support and training for both voice and data products in the states of Michigan, Illinois, Ohio, and Indiana. These functions included acting as a liaison between the partner and corporate manufacturing, ordering and or accounting, and as a customer liaison for product rollouts and large partner events.

SunTel Services, Rochester Hills, MI 2000

Sales Engineer

Responsibilities included designing a multitude of PBX and VoIP solutions using Nortel and Mitel products for various customer needs, training staff on new products, maintaining company pricing tool information, and doing customer solution presentations. Planning and ordering network services for larger installations.

CHARLES R. (CHAD) UHLHORN PAGE 2

GTE, Novi, MI 1998-1999

Sales Engineer

Responsibilities included designing a multitude of PBX, VoIP and Desktop Messaging solutions for various customer needs, trained staff on new products, and did many customer consultations and presentations. Focus on Nortel voice applications including voice mail, ACD and wireless solutions.

Sprint, Livonia, MI 1996-1998

Senior Sales Engineer/Project Manager

Responsibilities included designing a multitude of new Nortel PBX, and Toshiba Key systems upgrade solutions for various customer needs, trained staff on new products, worked on RFP responses. Managed and monitored PBX installations for customers in Ohio and Michigan to maintain time and profit schedules.

WilTel, Livonia, MI 1994-1996

Sales Engineer

Responsibilities included designing and presenting new Nortel and NEC PBX and Key Systems and upgrade solutions for customers in Ohio and Michigan. I also successfully designed, implemented, and maintained the office LAN and performed many hardware upgrades on office computers.

Selective Business Systems, Troy, MI 1992-1994

Account Executive

Responsibilities included maintaining customer base accounts as well as prospecting for new business within my territory for the sale of copiers, facsimile machines and plotters.

Radio Shack, Pa, Oh, MI, WV 1980-1992

Store Manager, Team Leader

Responsibilities included all phases of stores operations. Ordering, selling, hiring, motivation, training, scheduling as well as P & L management were all part of my daily activities for up to eight to ten stores.

EDUCATION

Bachelor of Science in Business Administration, West Virginia University, Morgantown, WV 1983-1985

Concentration: Marketing

Associates Degree, Community College of Allegheny County, West Mifflin, PA 1981-1983

Concentration: Business Administration

PROFESSIONAL CERTIFICATIONS & COMPLETED TRAINING

Comptia Network+ and Security+ trained CCNA training

Raytheon Six Sigma Specialist NEC/Zeacom Contact Center Administration

Nortel Certified Design Expert – Succession 3.0 Nortel Certified Design Specialist – Succession 3.0

Nortel Certified Design Expert – Meridian 1 VoIP Nortel Certified Design Specialist – Meridian 1 VoIP

Nortel Certified Tech Expert – Converged IP Networks Nortel Certified Tech Specialist – Converged IP Telephony

Nortel Networks CallPilot Administration & Management Nortel Networks Optivity Telephony Manager

Nortel Networks Symposium Administration Northern Telecom ACD Planning & Administration

Northern Telecom Database Design & Administration Northern Telecom PBX Engineering & Design

Northern Telecom PBX Upgrades Engineering Northern Telecom Meridian IVR

Northern Telecom Basic Data Communications Northern Telecom Meridian Administration Terminal

Northern Telecom Meridian Companion Wireless

Deployment & Planning

PERSONAL ACTIVITIES AND INTERESTS

I enjoy golfing, bowling, cycling and wood working as well as computer building and maintenance.

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