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Customer Service Medical

Norfolk, VA, 23513
August 27, 2012

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Regina Deane

**** ******* ******

Norfolk, Virginia 23513

Phone: 757-***-****)



Centura College ( Accredited )

Associate of Occupational Science in Medical Assisting with a Concentration in Clinical Support

( GPA 3.7 )

Certified Registered Medical Assistant ( 2011 )

CPR Certified


May 2011- June 2011: Extern. Roosevelt Family Practice Norfolk, Va.

Clinicals included medical records, charting, phlebotomy, vital signs, lab work, and EKG’s. In addition patient education and general office duties.

July 2010: Volunteer Project Homeless Norfolk, Va.

Assisted homeless with housing, medical information and clothing needs.

February 2012- Present: Sentara Health Care Norfolk, Va.

Performs direct and indirect patient care activities for specific patients popularity. Performs ADL, skin and wound care, specimen collection, transcription of medical orders as required and other specified technical duties in support of the delivery of nursing care and under supervision of an RN/LPN.

April 2009-February 2012: Wal-Mart Supervisor Norfolk, Va.

Cleaned work areas according to government guidelines, interviews and train all new hires on company policy and procedures, provide excellent customer service due to superb communication skills, inventory and do monthly reporting, quality assurance for quarterly reporting, cashiering, and oversee 20 employees. In addition, accounting and balance adjustments.


Medical histories, patient education, vital signs, basic laboratory procedures, phlebotomy, hazardous waste disposal, medication administration, diagnostic procedures, and patient examinations procedures, Knowledge of appointment scheduling, medical record correspondence and medical equipment. ICD-9 and CPT coding for billing. Type 45 wpm. MS software and programs knowlegdeable.

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