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Billing Position

Bronx, NY, 10466
September 30, 2008

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Carol Gladden

**** ******* ***. • Bronx, NY ***** • Tel: 718-***-**** • **********@*********.***

A talented administrative and management professional, experienced in project management and analysis, financial planning, billing, and office management


• More than 12 years of administrative, office, and project management experience.

• Highly knowledgeable in billing, financial analysis, project analysis, and auditing.

• Detail oriented, meticulous, and hardworking.

• Able to work well independently or as part of team.

• Self-motivated and enthusiastic, with strong problem-solving abilities.

• Excellent verbal and written communication skills.


Volunteers for America of Greater New York, New York, NY 2001 – 2005

Staff Accountant

• Provide accounting support to departments including budget, contracts, accounts receivable, and finance encompassing issues including rent, collections, billing, budget medication, consolidation of fiscal reports, and general ledger analysis.

• Verify all billings of funding sources to ensure invoice accuracy; reconcile contract revenue accounts to the general ledger.

• Maintain and prepare monthly A/R schedules and general ledger receivable entries.

• Consistently meet standards for accuracy and timeliness for all accounting transactions.

The New York Presbyterian Hospital, New York, NY 1987 – 2000

Project Analyst (1998 – 2000)

• Performed recovery actions for all Oxford inpatient accounts, with receivables over $20 million.

• Carried out revision and distribution of monthly management reports.

• Provided valuable assistance to Financial Planning regarding Annual Medicare Bad Debt audits.

• Updated Charge Description master file for both campuses of hospital.

• Selected to manage special projects, such as Y2K Compliance Study and research and solicitation of new projects within network.

• Conducted office and project analysis, provided recommendations for improvements to management.

• Worked directly with CFO to carry out Due Diligence and Life Analysis with potential affiliates.

• Reported directly to CFO and Vice President on assigned projects.

Account Representative (1987 – 1998)

• Managed all outpatient accounts for hospital’s Westchester division.

• Communicated with account representatives on daily basis to verify inpatient insurance eligibility.

• Carried out processing of patient bills and forwarded to appropriate insurance companies.

• Monitored patient accounts, and performed payment deposits.

• Communicated with current and released patients regarding account status.

• Oversaw $5 million receivables fund.

• Performed departmental and operational reviews, identified potential issues, and forwarded recommendations to senior management.

• Rendered reports and documentation affecting various financial classes at Westchester division.


Fordham University, Bronx Campus

BA in Marketing, 1992


Employee of the Month, 1999

Recipient of Mentoring Certificate


Windows 95/98, Word, Excel, Access, PowerPoint

Keywords: Administrative, office management, billing, accounts receivable, project analyst, project management, executive assistant, business operations, financial planning, business analyst, insurance, marketing, financial, pharmaceutical

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