Human Resources Manager
Resume:
Victoria P. Munoz
**** ******* *** **** **** Acworth, GA 30101
*********@*******.***
OBJECTIVE
To obtain a full-time, bilingual customer service representative position preferably as a manager/team lead.
EDUCATION
Seminary, 1983-1985
Shiloh Bible College (Oakland, California)
PROFILE
* Bilingual; proficient in both the Spanish and English languages having spent
extensive periods in the U.S and abroad.
* A self-starter. A versatile, analytical thinker with keen ability to function both
autonomously and in a team environment.
EXPERIENCE
Customer Care Consultant November 20010 – May 2011
Ryla Teleservices 2120 Barrett Park Dr.
Kennesaw GA 30144
Bilingual Customer Service Representative for the Federal Benefits Dental and Vision Insurance Program.
Bilingual Interviewer for the U.S. Census Bureau April 2010 – August 2010
Ryla Teleservices 2120 Barrett Park Dr.
Kennesaw GA 30144
Bilingual Phone Interviewer collecting data for the U.S. Census Bureau.
Bilingual Customer Service Representative February 2004 – July 2009
OnePoint Technologies Inc. Woodstock GA 30188
Lead/senior Customer Service Representative for a private utility company. Provided accounting, filing, data entry and translation services. Adept in troubleshooting and problem solving issues for customers and employees. Lead new employee instructor/trainer. Proficient in Microsoft programs to include Excel with more than four
years experience in these operating systems.
Senor Administrator December 1991 – July 2003
The Place Of Mercy Church, Oakland CA 94601
Spiritual leader and counselor for a culturally diverse community in the inner city of Oakland, California. Created and maintained church accounting/bookkeeping systems. Provided intense personal, family and life coaching/training to the parishioners. Aided community in executing effective programs to improve family life in the community.
Note: References provided upon request.
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