Customer Service Sales

*** ****** ** ● Somerset, KY ***** ● 606-***-**** ● **************@*****.***

Sarah Robertson

Objective

To acquire an position with opportunity for advancement

Summary

Proficient in Word, Excel, and PowerPoint, word processing and databases

Knowledge of Microsoft Office, QuickBooks, Oracle, and PeopleSoft

Excellent telephone, filing, interpersonal and organizational skills

Accustomed to working in a fast paced environment and successfully handling several responsibilities at once

Fluent in Spanish

Proud of my accomplishments / take the initiative to do more than my job title

Professional Experience

10/2009 Current

Ferrellgas

Somerset, KY

Service Manager / Customer Service Specialist

• Scheduling service work for the Somerset region which includes most of Kentucky, Tennessee and West Virginia

• Emergency response - gas leaks and out of gas situations – organizing and resolving issues with unsafe equipment

• Dispatching routes and organizing the most efficient and productive work schedules daily

• Customer retention / complaints

• Weekly safety reports

• Responsible for all RMA’s and check requests

• Weekly service reports

• New accounts – determining what equipment best suits the customer’s needs and organizing the installation

• Scheduling deliveries and follow up on all service performed at each site

01/2009 – Current Tab-Tek LLC Laytonsville, MD

Bookkeeper / AP – AR

• Invoicing

• Preparing quotes and price lists

• Aging and payment records / consolidating various accounts

• QuickBooks application

03/2003 01/2006

Fruit of the Loom

Russell Springs, KY

Accounts Payable

• Accounts payable

• Prepare presentations and organize material for meetings

• Create and continue to update written job descriptions for office personnel

• Organizing shipments and orders to plants in South America and Guatemala

• Public relations

07/2001 03/2003

Stephens Pipe & Steel

Russell Springs, KY

Sales Assistant

• Prepare purchase orders

• Arrange sales meetings

• Recruit new customers and mail information packets and samples

• Public relations, relaying messages, filing, and organizing sales records and financial information

Education

Somerset Community College

Somerset, KY

Criminal Justice Major / Undergraduate

Developmental psychology certificate, 2009

Professional and Community Memberships

Central Hispanic Community Services

References

References available upon request.

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