Customer Service Representative

** ******** ******, ******** ** *****•978-***-****•*********.**@*****.***

Desiree D Ortiz

Objective

To obtain a challenging and rewarding position utilizing my customer service skills within an institution that will afford me the opportunity to grow and further develop my professional skills within the company.

Experience

April 2010- Present

Nelson Watson and Associates

Haverhill Ma

Collector

• Help consumers pay their past due debts

• Make outgoing calls through a dialer system, as well as answer incoming calls

• Assistant Supervisor, help run a team and help other collectors with calls

September 2008- April 2010

Sovereign Bank

Haverhill Ma

Customer Service Representative

• Greeting customers, helping with their banking needs, provided them with banking knowledge

• Balanced the atms, balanced cash draw at the end of day

November 2005-September 2008

Dunkin Donuts

Lawrence Ma

Customer Service Representative

• Greeting customers, providing exceptional customer skills, preparing store for opening and closing

• Ordering of supplies, reconciliation of job duties

July 2004-July 2007

Brigham’s Ice Cream

North Andover MA

Waitress

• Utilized my customer service skills , greeted customers, assured customer satisfaction

• Reconciliation for my daily accounts

Summary of Skills/Capabilities

Bilingual/Bicultural: Spanish/English

• MS word, Power Point, Internet and search engines

• Excellent communication skills, demonstrated leadership skills, able to handle multiple tasks, detailed-oriented, and a true team player.

Education

Currently enrolled

Northern Essex Community College

Haverhill , MA

General Studies

References

References are available on request.

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