Commercial Collector

LORI R. WILLIAMS

**** ****** ***** ***** ********, GA 30083 404-***-**** ********@*****.***

CAREER SUMMARY

Over 10 years of progressive experience in customer relations and management. Conscientious, resourceful and flexible professional. Strong ability to promote collaborative efforts as well as those that foster creative, independent thinking. Quick learner with strong written and oral communication skills.

SOFTWARE

Microsoft Excel J.D. Edwards Power Point Microsoft Word Oracle Solomon

PROFESSIONAL EXPERIENCE

Mitec

Collections Administrator – Duluth, GA February 2008 – Present

Made collection calls & sent written correspondence to reduce combined over 60 & over 90 day aging from 22% to 13% within first 6 months with company

Electronically processed credit card payments

Set up new accounts utilizing D & B or from obtaining credit references

Conduct meeting with Account Managers each month to discuss accounts

Turn accounts over to 3rd party collection agency when necessary

Enter Debit & Credit Memos in Solomon as needed as well as apply payment

Prepared lien waivers for signature

Chase Staffing Services

Commercial Collections Specialist – Atlanta, GA October 2005 – August 2007

Managed aging for 20 branches totaling approximately $1,000,000

Communicated with branch any disputes and made certain corrections were handled in a timely fashion

Entered potential client information into D & B system for credit approval and set credit limit

ThyssenKrupp Elevator Corporation

Accounts Payable Specialist – Marietta, GA June 2005 – October 2005

Processed invoices including: Reviewed for accuracy, coded to accurate accounts, keyed into AS400 system, matched according to purchase orders, audited and processed employee expenses and reviewed checks for mailing

Managed accounts/expenses to insure proper and timely payment

Reviewed, coded, and matched checks up to 600 invoices in a weekly cycle

Resolved issues and communicated effectively with vendors verbally and/or written

Collections Analyst – Marietta, GA January 2005 – June 2005

Reviewed contractual agreements to qualify turnover of elevator to customer

Prepared lien waivers according to agreement with customer

Received checks – coded for deposit, deposited electronically and posted to accounts

DSI Technology Escrow Services

Customer Account Analyst - Norcross, GA June 2004- September 2004

Managed an Accounts Receivables aging report for over 300 accounts monthly

Made 45-50 collection calls daily to accounts over 30 days delinquent

Utilized Oracle to view account history and update accounts

EDUCATION

Associate Degree Business Software Technology – 2002

Asher School of Business Norcross, GA

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