Summary of qualifications
● Detail oriented with deep sense of responsibility
● Adaptable to change and willing to adopt new tools and technologies
● Ability to multi-task under intense pressure
● Excellent troubleshooting skills with proven ability to utilize knowledge, experience and resources to rapidly resolve problems
● Excellent interpersonal, research, oral and written communications skills
Skills
● Platforms: windows 98, 2000, XP, Server 2003/2008, win 7, Linux, MS-DOS, Mac-OS
● Network equipment: cisco routers and switches 2811, 2960, 3560
● Netgear network equipment
● Network protocols: OSPF, OSPFv3 EIGRP, RIP, RIPv2, RIPng,
● Languages: Spanish and English
● Active directory
● Network administration
Employment History
Computech
2011 to present
4024 76th Street # 2
Flushing, NY 11373-100
Tel: 718-***-****
Ace computer training center
2010 to 2011
312 West, 36 St., 2nd Floor
New York, New York 10018
Tel: 212-***-****
Email: ****@*********.***
Nulogic, Inc.
2011 to present
360 East 88th Street
New York, NY 10128
Phone 646-***-**** | 212-***-****
Pc technician networking solutions helpdesk 2010 to present
New Computech
6 months
39 Broadway, Manhattan, 10004
New computech
T-SHOOT computers, repairs, update, upgrade, virus removal
Network T-SHOOT
Active Directory
Nulogic
Setup and configuration of Mac OS
Setup and installation of hardware for home and business class computers and laptops
Setup and installation of printers for home and business
Installation of operating systems MS windows family, Linux, Mac OS and configuration for them as well
Identify, Diagnose, Repairs and updates to computers
Backup and recovery of windows operating systems
Remote desktop support using LogmeIn and VNC as well as one-on-one user trouble-shoot
Installations of Ethernet cable cat2, cat5, cat5e, cat6, coax
Installation of wireless routers-switches
T-SHOOT computers, repairs, update, upgrade, virus removal, network issues, server issues, remote desktop assistance
Office suite products trouble-shoot (outlook, word, etc…)
Active directory
TCP/IP, Basic Linux maintenance, MS Windows administration
Network administration
Ace computer training center
Remote desktop support
Installations of Ethernet cable cat2, cat5, cat5e, cat6, coax
Installation of wireless routers-switches
Cleaning computer equipment
Identify, Diagnose, Repairs and updates to computers
Computech
A+ teacher
Academic Education
A+
N+/Security+
MCITP
MCTS
CCNA/ CCNP
Project management
Microsoft Office Suite XP/2003/2007/2010
Server 2003, 2008
MCSE