Sales

ROBERTO BRUGUERA

**** ** *** ******* • Miramar, FL 33027• 305-***-**** • ******.********@*****.***

CAREER SUMMARY:

Experience in leadership roles in all areas of automobile industry related to customer service and sales. Ability to develop and maintain professional relationships with customers and provide exceptional customer service. Ambitious, efficient, and detailed orientated with the ability to work well in a team-setting and collaborate with others. In addition, fluent in two languages (English and Spanish).

CAREER PROFILE:

Headquarters Toyota - 5895 NW 167th St, Miami, FL

Service Advisor: August 2009 – Present

• Communicate with service customers to determine mechanical problem

• Secure agreement before repairs; cover cost estimate; and provide approximate time for vehicle repair

• Communicate the need for additional work when needed; explain details to customer, including the additional cost and time consideration

• Follow up with customers regarding progress of each repair order

• Handle telephone inquiries and appointments and returned phone messages promptly

• Deliver vehicles to customers and answer questions; review work preformed and explain charges and coverage

• Supervise and motivate auto technicians to perform repairs accurately and timely

The Force Group - 7755 NW 146th St, Miami Lakes, FL

Mortgage Broker: January 2006 – June 2009

• Made frequent visits to prospective clients and gave presentations on new products

• Responded timely to customer questions and concerns and provided support through the loan process

• Developed and maintained strong partnership with office staff and banks to facilitate transactions and improve client service

• Participated in industry events and local organizations to increase visibility and sales influence

• Continually updated training, competitive information and industry knowledge to better serve clients

79th Street Auto Center - 830 NE 79th St, Miami, FL

Store Manager: June 1990 – July 1994; July 1997 – January 2006

• Forecasted sales goals at the beginning of each month and lead all activities within the shop (auto sales, rentals, and repairs) to achieve positive sales results

• Controlled costs through such activities as inventory and asset management, controlled outside purchases, implemented preventative maintenance programs for shop equipment

• Supervised and motivated 12 employees (service advisor, shop foreman, and auto technicians)

• Ensured customer satisfaction and retention through the direction of shop staff in the performance of quality vehicle repair and maintenance services to ensure future referrals

• Directed and supervised that all compliance with environmental and safety procedures were followed

• Attended training sessions to keep abreast of technical and performance information

Gunther Mazda Dealership - 1880 S State Road 7 Ft. Lauderdale, FL

Service Advisor: July 1994 – July 1997

• Communicated with service customers to determine mechanical problem

• Secured agreement before repairs; covered cost estimate; and provided approximate time for vehicle repair

• Communicated the need for additional work when needed; explained details to customer, including the additional cost and time consideration

• Followed up with customers regarding progress of each repair order

• Handled telephone inquiries and appointments and returned phone messages promptly

• Delivered vehicles to customers and answered any questions and reviewed work preformed

• Supervised and motivated auto technicians to perform repairs accurately and timely

EDUCATION:

APEX Technical School - Ft. Lauderdale, FL

Automobile Technician

1990

CERTIFICATION:

Mortgage Broker

ASE

REFERENCES:

Available upon request

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