Quality Assurance Sales

Keisha M. Jones

**** ***** ******* ***** 919-***-****

Knightdale, NC 27545 ******.*.*****@*****.***

Pro-active and results-oriented professional with academic and relevant experience in accounting systems. Demonstrated hands-on management in the development and implementation of strategic plans to ensure company growth. Plans appropriate strategies to achieve results. Well disciplined with proven ability to manage multiple tasks efficiently under pressure while meeting tight deadline schedules. Effectively communicates complex information to individuals of diverse backgrounds.

Accounts Payable & Receivable Employee Training/Evaluations Strategic Planning & Execution

General Ledger Reconciliation Staff Scheduling & Supervision New Software Implementation

Financial Audits & Reporting Vendor/Partner Relationships Escalated Problem Resolution

SAP Manufacturing Microsoft Office Suite 2003/2007 AMAPS

MMRS ISOtrain CAPA Complaints

CAPA TrackWise AS/400 Business Objects

EDUCATION & TRAINING

Certificate of Completion, H&R BLOCK TAX TRAINING SCHOOL 12/2010

Bachelor of Science in Business Administration, WESTWOOD COLLEGE ONLINE 07/2009

• Concentration: Accounting

• Relevant Courses: Advanced Business Software Applications, Accounting (I, II, III), Micro/Macroeconomics, Cost Accounting (I &II), Auditing, Finance (I & II), Investments (I&II), Managerial Accounting, Budgeting, Financial Reporting

• Dean’s List Recipient (3 semesters)

PROFESSIONAL EXPERIENCE

Quality Assurance Complaints Analyst (Kelly Services), Hospira Inc. –Rocky Mount, NC 2012-Present

• Coordinates product complaints. Initiates investigation and identification of root cause for defects returned from the field.

• Performs batch record review. Review of COA (Certificate of Analysis), SOLT (Solution Testing), SOLP (Solution Preparation) documents to gather information pertaining to product complaint.

• Assists in developing an effective course of corrective action that ensures product quality.

• Analyzes complaint data to identify unfavorable trends and recommends improvements. Completes projects related to remediating repetitive complaints.

• Participates in training programs for plant Quality and Manufacturing personnel for complex quality systems such as sampling and process control.

• Generates Technical Service Requests (TSR), File Sample Request and Complaint Review Notification Forms (as applicable) for assigned complaints. Delivers samples to CQA (Chemical Quality Assurance) and BQA (Biological Quality Assurance) lab for testing.

• Work with Manufacturing and Engineering to drive process improvements and efficiency.

• Evaluate current complaint trends and procedures and, where necessary, develop improvements or design new systems.

• Develops employee procedures to be submitted for approval and implemented as training documents.

Brand Ambassador (Sales Associate), New York & Company-Raleigh, NC 2011-Present

• Greets customers immediately and appropriately

• Approaches and engages customer with conversation about products and specials. Informs customers of sales and NY & Co rewards and credit

• Explains special promotions and anticipates customer needs. Returns merchandise to sales floor from the Sales and Service desk

• Opens cartons and processes freight. Ensures merchandise is in floor-ready condition. Assists customers with items (i.e., sizes, additional items to compliment outfits, etc.)

• Closes out purchases at the register. Suggests last minute items and opening a NY & Co. credit card. Thanks each customer and invites them to return

Relenza Filling Process Operator III (MDPI), GLAXOSMITHKLINE – Zebulon, NC 2006–2008

• Successfully completed training at GSK in Evereux, France. Aided with installation of Relenza lines; assisted with validation of each line; performed validation of Relenza lines with Process Engineering. Executed IQ/OQ (Input Quality/Output Quality) testing for each line

• Lead operator and training mentor for all new/transfer operators; ensured training was consistent and abided by standard operating procedures

• Prepared training modules for employees; tracked progress through hands-on experience and classroom

• Assisted with batch document and SOP revisions for Relenza production lines (filling, assembly, and packaging areas)

• Maintained all batch documentation for production line; reviewed SAP transactions to ensure calculations and relevant information was accurately entered into system for accounting purposes; made corrections as needed Worked with Quality Assurance to prepare deviations and exception reports. Closed all batch documents in a timely manner to continue efficient batch turnaround

• Key Results:

o Selected to implement startup of the Relenza Project

o Served as one of four experts in the Relenza filling area

o Captured bottom line reductions through process redesign, productivity improvement, and operations quality enhancement

o Focused on effectiveness evaluation to ensure employee compliance and performance

Advair Backup Process Leader/Manufacturing Operator II (MDPI), GLAXOSMITHKLINE- Zebulon, NC 2002–2006

• Reviewed batch document; ensured batch documentation was accurate and all SAP transactions were performed

• Closed batches upon completion to facilitate quick and efficient batch-to-batch changeovers. Relinquished batch document to Quality Assurance for final document review and release

• Efficient leader, with continuous tracking of employee progression through hands-on experience and classroom testing. Prepared operators for certification

• Completed cross-training duties in assembly/packaging and Advair blending/filling areas

• Key Results:

o Obtained operator certification and selected as training mentor to employees

o Commended for attention to detail and analytical reasoning

Backup Line Leader/Aerosols Packaging Operator III (MDI), GLAXOWELLCOME - Zebulon, NC 1999 – 2002

• Knowledge base in AMAP, MMRS, and Microsoft Office. Certified operator and training mentor

• Ensured proper functioning of production line through effective implementation of procedures; reviewed and completed all batch documentation

• Ensured accuracy of transactions and submittal to Quality Assurance for final review

• Key Results:

o Charged with facilitating certification process for all qualified employees because of success in role

o Improved line clearance procedures for Aerosols packaging as an active member of Lean Sigma Project – focused on improvements by implementing more secure measures in production lines

Solid Dose Packaging Operator, STAFFING ALLIANCE/GLAXOWELLCOME - Zebulon, NC 1998 – 1999

• Temporary position a contract operator in Solid Dose packaging. Trained on all major equipment and in process work on Blister as well as Bottle production lines.

• Key Results:

o Obtained Solid Dose Blister line Certification within three months

PROFESSIONAL ASSOCIATIONS

• American Society of Women Accountants

• American Institute of CPAs

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