Customer Service Manager

Katrin Macdonald

**** ********** **** ****, ** **619

Cell: 813-***-****

********@*****.***

Profile

Receptionist offering versatile office management skills and proficiency in Microsoft

Office programs. Strong planner and problem solver who readily adapts to change,

works independently and exceeds expectations.

Able to juggle multiple priorities and meet tight deadlines without compromising quality.

As I served the German Military, I also have 5 years of Security Administrative experience.

Education

Berufs Schule, Ahlen, Associates Degree in Retail Management 1998-2001

Relevant Courses:

Project Management for Executive Assistants

MS Office

Electronic Presentations

Communication Skills for Executive Assistants

Professional Office Procedures

Key Skills

Office Skills: Office Management

Spreadsheets

Event Management

Calendaring

Front-Desk Reception

Computer Skills: MS Word

MS Excel

MS PowerPoint MS Outlook

Desired Locations US – FL – Tampa Area

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Availability Job Type Permanent

Work Schedule Full Time

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Work Experience

Jean Pascal, Hamm Germany

Men’s department manager, Jan 2001- Aug 2002

More than four years working for and managing fashionable unisex clothing, at Jean Pascal Germany.

Recognized for delivering unparalleled customer service as the Men’s department manager,

with 3-4 other personnel in my department. Areas of expertise include:

Exceptional Customer Service

Merchandising and Display

Employee Management

Tri-Lingual (English/German/beginner in Spanish)

New Product Introduction

Budgeting/Record Keeping

Problem Solving

Inventory and Pricing Controls

Computer/POS Scanning Use

German Military, Supreme Headquarters Allied Powers Europe (SHAPE) , Belgium Security Administration 2002-2007

Handled multi-faceted clerical tasks (e.g., data entry, filing, personnel records) as the Assistant to

the Security Office. Maintained database and ensured all personnel and Security Clearances

were up-to-date. Quickly became a trusted assistant known for “can-do” attitude, flexibility

and high-quality work.

Highlights:

Communicated effectively with all Security Divisions in the new process of updating

Security Clearances within the SHAPE facility. Advised managers and supervisors concerning

Management/administrative security procedures and personnel actions.

Assisted in the coordination of new Security Badge system which streamlined the old process

by 85%. This newly intricate program was completed 2 weeks ahead of schedule. This allowed

new members to be processed into the base facility in a more efficient manner.

Entrusted to manage security office in the superintendent’s absence. Provided timely,

courteous and knowledgeable support to customers.

Provided technical support to clients; screened and transferred calls to

appropriate security offices.

Developed innovative PowerPoint presentation used by the Security Office,

for new Security Badge System, and exchange of security badges.

Earned excellent marks on performance, and received a monetary reward,

for serving in a position of a higher Ranked Officer.

IKEA Restaurant Cashier Feb 2011 - Present

Main duties:

Cashier and customer service. Opened and closed the restaurant.

Maintaining the dining room to include stocking, clearing tables, cleaning floor, drink station

and condiment stations.

Assisted in the serving line in the cafeteria, and cold/hot prep of the food line.

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References

Mr. Joe Terrell USAF/USSOCOM Office Manager/Interagency Task Force

Phone Number: 919-***-****

Email Address: ***.*******@*****.***

Reference Type: Personal/Professional

Mr. Jens Frankenstein IKEA Restaurant Manager

Phone Number: 813-***-**** ext. 1208

Email Address: ****.************@****.***

Reference Type: Professional

Ms. Susan Jolly IKEA Kitchen Manager

Phone Number: 813-***-**** ext. 1202

Email Address: *****.*****@****.***

Reference Type: Professional

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